Senior Complaints, Appeals and Misconduct Coordinator

Macquarie University
February 18, 2024
Offerd Salary:$115,030 - $127,995
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

• From $115,030 - $127,995 (HEW Level 8), plus 17% superannuation and annual leave loading. • Appointment Type: Full Time, Continuing • Location: Macquarie University, Wallumattagal Campus, Dharug land, North Ryde


Reporting to the Head of Complaints, Appeals and Misconduct, you will:

  • Conduct assessment and management of complex cases received by the Complaints, Appeals and Misconduct unit.

  • Contribute to the development of new methods for detecting contract cheating and other forms of misconduct.

  • Provide advice to relevant staff regarding assessment security and integrity of assessments.

  • Provide subject matter expertise across all aspects of complaints and student conduct to enable the University to manage ongoing challenges.

  • Develop initiatives, resources and programs to create awareness of student conduct issues throughout the student and broader University community.

  • Deliver and facilitate informative sessions to inform students and relevant staff about conduct issues and related topics.

  • Monitor and report on progress, and adjust as required to achieve the strategic objectives of the Complaints, Appeals and Misconduct unit.

  • About You

    You will have the ability to showcase your strong case management skills for complex complaints and student conduct matters, and develop innovative methods to detect cheating and handle misconduct matters.

    You will build and maintain strong relationships with key external stakeholders including international and national universities and organisations and government. You will work in collaboration with the University community to disseminate information on complaints, appeals and misconduct to achieve shared goals.

    Ideally you will have experience working with data to investigate matters, and you will have a high level of hands-on case management and investigation.

    About Us

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

    We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

    The Deputy Vice-Chancellor Academic (DVC-A) is the chief academic officer of the University and is the member of the University Executive with overall responsibility for the planning, quality and delivery of education provided to Macquarie's undergraduate and graduate students.

    Within the DVC(A), the Dean of Students has overall responsibility for student support services and student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct and Student Wellbeing Services.

    To Apply

    To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet to the selection criteria below:

  • Degree or equivalent experience, preferably in an inquiry-based discipline such as science, history, sociology, etc.

  • Knowledge of the Australian higher education system.

  • Demonstrated expertise in managing serious complaints and student conduct matters in a tertiary education setting.

  • Demonstrated knowledge of cheating and detection methods for cheating.

  • Demonstrated expertise in managing, analysing and reporting on data.

  • Demonstrated ability to communicate with and guide training with internal and external stakeholders.

  • Work hours may vary from time to time to accommodate business needs.

    Specific Inquiries: Kane Murdoch, Head of Complaints, Appeals and Misconduct at [email protected]

    General Inquiries: Bill Egarchos, HR Officer at [email protected]

    Applications Close: Sunday, 18th February 2024, 11:59pm, ADEST

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    18/02/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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