Senior Assistant Director of Transfer Admission & Enrollment Services
Position Overview:
Merrimack College, which is one of the fastest-growing educational
institutions in the country and is located just minutes from Boston,
Massachusetts, is seeking an energetic, highly motivated, and goal-driven
professional to join the Office of Undergraduate Admission.
Reporting to the Director of Transfer Admission & Enrollment Services, the
Senior Assistant Director of Transfer Admission & Enrollment Services will
share responsibility for meeting institutional enrollment goals and serve as
an advisor to prospective students and their families, both transfer, off-
cycle freshmen, and non-traditional students. They will serve as front-line
contact for parents and students through the matriculation cycle to support
successful enrollment and retention.
The Senior. Assistant Director of Transfer Admission & Enrollment Services
will be a generalist and a specialist in enrollment areas including admission,
orientation, financial aid, transfer credits and curriculum, and billing. This
person will also contribute to the development and implementation of
recruitment plans for prospective transfer students. They will lead transfer
credit evaluation and systems maintenance for new students in Merrimack's
undergraduate programs. They will provide exceptional customer services and
build students' and family members' affinity to Merrimack. They will regularly
staff outreach campaigns utilizing multiple communication channels to identify
and navigate any barriers to enrollment and matriculation, present information
sessions and participate in admission events. During peak recruitment season
especially, the Sr. Assistant Director may be called upon to support the
freshman recruitment team.
Primary Responsibilities
Serve on the Undergraduate Admission team responsible for application
generation, decisions and yield for transfer students, off-cycle first-
time freshmen, and non-traditional students; act as territory manager for
Transfer and January/Spring and late Spring/Summer first-year applicants.
Provide exceptional customer service by establishing channels of
communication with prospective students to introduce them to and inform
them of Merrimack College; facilitate their relationship with the
institution throughout the admission process starting at the inquiry stage
through their enrollment at the college.
Develop and execute recruitment plan and budget for all transfer student
recruitment events with a focus on primary, secondary and tertiary market
community colleges and previous first-time freshmen applicants.
Represent Merrimack College to prospective students and their families by
attending off campus recruitment events, which include college
fairs/tabling events and individual visits at community colleges, in
addition to conducting on–campus transfer events for students, families,
and transfer advisors.
Counsel and advise prospective students, their families, transfer advisors
and other community members about the transfer admission process, transfer
credit options, course selection at non-Merrimack institutions and
effectively communicate Merrimack's value proposition.
Work with advising center staff and faculty to coordinate new student
advising meetings and course registration.
Assist in the maintenance and quality control of student records, transfer
policies and transfer credit records, manage day-to-day credit
coordination in transfer equivalency systems, and transfer credit review
process for transfer and first-year student in collaboration with the
office of the registrar and faculty.
Develop and maintain a network of transfer advisor contacts. Keep these
contacts apprised of current news about the Merrimack community and
develop pathways to Merrimack for their students.
Participate and represent Merrimack College through meetings, presenting
group information sessions and active participation in signature
programming such as Open Houses, Admitted Student Days, Shadow Days, and
Orientation.
Understand and effectively communicate enrollment and college information.
Maintain knowledge of multiple departments which include but are not
limited to: Admission, Financial Aid, Student Accounts and Advising. Stay
curious about and up to date on all things Merrimack.
Build effective professional working relationships with people at all
levels across the campus, who are involved in recruitment, enrollment and
retention of new undergraduate students.
Supervise, provide ongoing training and delegate daily responsibilities to
graduate fellow(s).
Skills & Qualifications:
Bachelor's degree required, master's degree preferred
Valid U.S. driving license required.
3-5 years of professional experience, preferably in recruitment, sales, or
admission.
Experience working with transfer students and their families.
Professional and positive customer series, phone etiquette, and written
communication
Demonstrate excellent communication ability and problem-solving skills to
explain, facilitate and improve upon Merrimack's student services.
Self-starter with a positive attitude, proactive mindset, and strong work
ethic.
Ability to use critical thinking skills and demonstrate professional
judgement.
Skilled at learning, organizing, researching and recalling a wide range of
information while staying up to date with the enrollment and retention
priorities.
Strong time management skills, the ability to multitask and prioritize
work and adhere to a strong sense of professionalism.
A strong knowledge of office management responsibilities, systems and
procedures.
Willing to work in a metrics driven position
Experience with MS Office, Google Suite, Slate CRM, Jenzabar, TES, and
other Merrimack and enrollment systems.
Willingness to work nights and weekends as needed at various times
throughout the year.
Application Materials Should Include:
Resume or CV
Cover letter stating motivation and interest in the position, citing
experience relevant to the qualifications and including experience with,
and commitment to, our Catholic Augustinian mission and our values.
Work Location
This is an on-campus position as employees are essential in order to provide
a fully on-campus, residential college experience for our students and the
community.
This position is subject to the successful completion of a criminal background
check.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education
committed to building an accepting and respectful community. Our mission is to
enlighten minds, engage hearts and empower lives and is inspired by our
Catholic faith and the Augustinian tradition of seeking truth through inquiry
and dialogue.
Merrimack College seeks candidates who understand, respect, and can contribute
to Merrimack's Catholic and Augustinian mission. All candidates should
describe in their application how they will foster a culture that supports our
mission.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New
England, Merrimack College is a private, independent, coeducational
institution with more than 4,100 undergraduate, 2,500 graduate students and 50
doctoral students from 48 states and 63 countries. The College features more
than 160 career-focused undergraduate, professional and graduate programs, all
taught by exceptional faculty who are passionate about their subject and
student success. The College has six schools: arts and sciences, engineering
and computational sciences, nursing and health sciences, education and social
policy, the Girard school of business and the graduate school of counseling
and social work. The College's suburban 220-acre campus is just north of
Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and
Universities/Larger Programs (M1) institution in the Carnegie Classification
of Institutions of Higher Education. Merrimack is one of the fastest growing
educational institutions in the country and has steadily climbed up in the
U.S. News & World Report's ranking of Best Colleges, ranking 38th in the
Regional Universities North category in 2026. Merrimack is a NCAA Division I
athletic institution.
Merrimack College is an Equal Opportunity Employer.
