Security Operations Manager

University of Glassgow
June 27, 2024
Offerd Salary:£39,347 - £44,263
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Security Operations Manager

Job Purpose

To support the Head of Security to provide effective leadership and management to a team of Security Duty Managers and Security Officers to deliver cost- effective high-quality services, drive continuous development and implementation of security strategy and policy, crisis management and emergency planning strategy and procedures in support of the University's objectives.

To provide professional advice, guidance and information on security matters to enhance the quality of customer and student experience and achieve the best possible levels of service and customer engagement.

To support the Head of Security to continuously develop and embed security policy, procedures, operational plans, and cultural change across the service. The post holder will work flexibly between 06.00 and 22.00, with some shifts between 22.00 and 06.00 and also at weekends as defined by operational requirements.

Main Duties and Responsibilities

1. Manage the Emergency Planning/Business Continuity response, develop and test emergency response plans and implement the security strategy and policy for Crisis Management.

2. Introduce security “best practice” across all University operations and continuously enhance operational efficiency by introducing the ISO 9001 Quality Management System standard, obtaining BS 7499 Manned Guarding standard and ensuring continuous development of all operating procedures.

3. Support Duty Managers with “critical incidents” and “safeguarding” incidents by liaising with Student and Academic Services to provide a 24/7, 365 Crisis Support service or through escalation to another appropriate senior manager. Personally respond to challenging issues in a manner which continually enhances the reputation of the University.

4. Professional, sensitive and timely management of all investigations relating to crime/missing staff and students or “directed” incidents,, liaising effectively with police, government and interested agencies in any investigation that impact on the University or its stakeholders, respecting confidentiality and GDPR requirements.

5. Lead the team of Duty Managers to motivate and develop Security staff, ensuring cohesive and collaborative working and that staff behaviours and attitudes reflect University values. In doing so, promote a continuous improvement approach and high levels of staff engagement so that staff apply appropriate professional standards and demonstrate a culture of ownership and accountability in the delivery of excellent, customer focussed services.

6. Attend meetings with stakeholders including Police Scotland, Government agencies and members of Association of Chief Security Officers and present content into training or briefing packages.

7. Risk assess “external speakers” applying professional knowledge and experience to recommend and implement effective plans/provision to minimise disruption and adhere to sector policy.

8. Apply professional knowledge and experience to complete Crime Prevention/Security Risk Assessments of buildings/procedures and all events/visits/graduations as required.

9. Engage with students and staff in Colleges, Schools and Services across the University to promote and encourage the use of the UofG Safe Zone app, to maximise take up, embed roll out and implementation and ensure “travel risk assessments” are completed assisting staff in all departments to adhere to the University Travel Policy. Review and assess the effectiveness of the roll out and response plans to aid continuous improvement at the University.

10. Attend meetings and conferences as requested to keep abreast of changes in the Government. Contest/Prevent strategy and share learnings and updates with colleagues to aid continuous development of service.

11. Working as a part of the Security Management Team, identify sector best practice training courses to ensure the security team crisis support is relevant and fit for purpose (Mental Health First Aid, Gender Based Violence First Responder, Suicide Prevention) and identify appropriate training courses to ensure that current crime and CT threats are cascaded to all relevant staff.

12. Support recruitment, selection, interviewing and induction of new Duty Manager and Security Officers. Manage and support disciplinary, grievance, attendance and performance cases within the teams to ensure appropriate standards are met at all times by team members and to support the Head of Security with Performance & Development Reviews, in accordance with the University's policies and procedures to develop a culture of continuous development and improvement.

13. Support the Head of Security resolve employee issues in conjunction with HR using University Policies and Procedures, providing support and direction for Duty Managers where required. Build an effective relationship with local TU representatives.

14. Monitor and review security incident management reports on a regular basis to compile statistical analysis, interpret data and trends and recommend appropriate actions to direct operational service priorities.

15. Prepare periodic intelligence reports, analyses, forecasts, and support the “intelligence led patrolling” policy. To continually develop and enhance operating procedures, processes, and performance to ensure clear alignment with the University's strategic objectives and plans.

Knowledge, Qualifications, Skills and Experience

Knowledge /Qualifications


A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar or number of different roles. Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s).

A2 A qualification in terrorism awareness and management and risk, crisis and disaster management such as Security Institute Certificate in Security Management BTEC Level 3 or another relevant equivalent.

A3 Thorough knowledge and understanding of critical incident management, investigation techniques, crime prevention assessments and relevant Health and Safety and GDPR legislation.

A4 Understand the purpose and remit of the Crisis Team and have experience with “safeguarding” of students and staff in the HE sector or comparable activities within an organisation, service or institution.

A5 Some knowledge and understanding of the UofG Safe Zone app and it's use at the University.

A6 Knowledge and understanding of working successfully in a multicultural environment interacting with International students, staff and visitors from different cultures, backgrounds, races and faiths.


B1 IOSH Managing Safely course.

B2 Knowledge and understanding of the HE sector and potential security challenges.



C1 Strong management skills with a high degree of emotional intelligence and the ability to inspire and empower others to drive change.

C2 Ability to ‘set the standard' in providing outstanding customer service.

C3 Strong, confident and adaptive communicator with excellent influencing and interpersonal skills, adjusting style to suit different people or situations.

C4 Strong problem-solving skills to provide solutions to complex and often competing requirements using initiative and judgment.

C5 Ability to write detailed reports or papers on service provision or recommendations.

C6 Ability to tackle mediocrity in people and systems, even when it is difficult to do so.

C7 Excellent organisational, analytical and problem-solving capability.

C8 Good attention to detail with proven ability to manage own workload, including prioritisation and meeting simultaneous deadlines.

C9 Ability to manage and control assigned budgets in accordance with policies and procedures.

C10 Conflict resolution and negotiation skills.


D1 Competent user of social media platforms in the use of obtaining intelligence for events.



E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role with qualifications above or demonstratable experience of personal development in a similar HE security or front-line operational management role in a comparable complex organisation.

E2 Proven experience of leading and motivating a team, fostering engagement and achieving set objectives.

E3 Experience of effectively managing budgets and resources, ensuring value for money services are delivered including the management of overtime.

E4 Experience of a proactive approach to work and making systematic and rational judgements based on relevant information whilst demonstrating a high level of initiative.

E5 Experience of managing a large team in a busy customer facing environment.

E6 Experience of dealing with critical incidents and adhering to “golden hour” principles (using own initiative and judgement to manage the course of action during the first critical hour of an incident).

E7 Experience of MS Office products and using the internet effectively.


F1 Experience of using Agresso.

Terms and Conditions

Salary will be Grade 7, £39,347 - £44,263 per annum.

This post is full time (35 hours p/w) and open ended. Relocation assistance will be provided where appropriate.

Flexibility will be required to cover operational hours between 06.00 and 22.00, with some shifts between 22.00 and 06.00 and also at weekends as defined by operational requirements.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www., benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www.

We endorse the principles of Athena Swan https: // www. and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. for more information.

Vacancy Ref : 148033 Close Date : 27-Jun-2024 23:45

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