Dynamic Salesforce Developer position available, Continuing full term position
Hybrid and Flexible Working Arrangements
Based at the Melbourne CBD campus
About the Portfolio
The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences.
The Portfolio incorporates the following business units: Enterprise Projects and Business Performance (EPBP), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Vietnam Operations.
The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.
The Information Technology Services (ITS) function, provides RMIT University with current and emerging Technology systems and services. Our vision of “unleashing technologies to enable great experiences for RMIT communities” supports a proactive and leading-edge technology ecosystem, mindset and delivery empowering the advancement of the University's commitment to advancing Lifelong Learners.
About the Role
The Salesforce Developer provides a range of analytical and technical support services to support, maintain, and resolve issues with enterprise applications built on the Salesforce platform. The role is responsible for the efficient and effective provision of services to users and colleagues. This will incorporate hands-on experience with APEX classes, Triggers, Flows, and Lightning web components.
Key to success will be the identification of measures to achieve significant reductions in the volume of support and service requests raised working in version control and CI/CD infrastructure and DevOps.
As a Salesforce Developer you will have understanding of Salesforce development best practices, design patterns, and mitigating platform limits to provide support services to numerous users and groups in RMIT leveraging Salesforce Service and Sales Cloud and Salesforce Marketing cloud as well as our eCommerce platform.
About You
To be successful in this position, you'll have, as a minimum:
Receive, respond to, triage, and resolve incidents and service requests according to agreed service levels, investigating, correcting, or escalating problems and communicating with team members, customers, and key stakeholders as appropriate. Hands on experience with APEX classes, Triggers, flows and Lightning web components.
Investigate and resolve problems through root cause analysis related to Salesforce flow capabilities, including process automation, data manipulation and screenflows.
Undertake functional configuration of platform and related components, understanding of Salesforce development best practices, design patterns, and mitigating platform limits
Ensure application, technical and business process knowledge remains current with internal developments, market trends and possess Salesforce Developer and other related certifications.
Experience working in version control and CI/CD infrastructure and DevOps.
Demonstrated ability to work independently and collaboratively to manage the end-to-end resolution process for assigned tasks through in-depth analysis, review, and application of expert knowledge.
Highly developed communication skills, with strong customer focus and ability to understand issues, manage expectations, gain agreement, and resolve conflicts.
Experience in enterprise application systems analysis and development, including: analysis, design, development, testing, implementation, documentation, and support with a thorough understanding of the Salesforce platform.
Demonstrated organisational skills with the ability to prioritise tasks, work accurately with attention to detail, and meet deadlines.
Great customer service mindset, prioritising excellent customer response and eliciting feedback to drive continuous improvement of service.
To Apply
Please submit your CV addressing your suitability for this position by clicking the ‘ ' link below.
For further information about this position, please see the Position Description below.
https: // www. rmit.edu.au/content/dam/rmit/au/en/careers/position- descriptions/pd-salesforce-developer25.pdf
Please note, we will be running a rolling recruitment process, so please do not wait until the closing date to apply.
When you join our team, you can access a range of benefits: www. rmit.edu.au/careers/employee-benefits . From travel to fitness, there's something for everyone!
Applications Close:14 Feb 2025 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms) . To discuss adjustment requirements, please contact Dani, v ia [email protected] or visit our Careers page for more contact information - https: // www. rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.