Revenue Operations Manager (CRM & Business Processes)
Location: London, London, United Kingdom · Reference: 2926
Position: Revenue Operations Manager (CRM & Business Processes)
Office location: London – Hybrid (4 days per week in the office, 1 day
remote)
The Opportunity
Ready to turn strategy into action and drive meaningful impact across a
growing business?
As our Revenue Operations Manager, you'll be responsible for creating and
maintaining a single, scalable operating foundation across our commercial
organization.
Acting as the bridge between business stakeholders and technical system teams,
this role oversees the design, governance, and continuous improvement of
commercial processes, CRM standards, data quality, and operational workflows.
The role ensures that our CRM and integrated systems support business
objectives while driving consistency, efficiency, and scalability across
commercial functions.
This is a business-facing role within the Revenue Operations team. While the
role works closely with Salesforce administrators, developers, and engineers,
it is not a technical administration position.
Your Work Will Directly Influence
Accelerating new business productivity
Driving Net Revenue Retention (NRR)
Creating a seamless, high-quality customer experience across the entire
lifecycle
Building consistency, focus, and operational excellence across the revenue
organization
If you thrive on making things happen, simplifying complexity, and helping
teams succeed, we'd love to hear from you.
Key Responsibilities
Own the governance and continuous improvement of the company's CRM and
commercial operating processes
Partner with stakeholders to understand business requirements and
translate them into efficient, scalable CRM solutions.
Drive standardization of commercial processes across the customer
lifecycle
Define and maintain business rules, process documentation, data standards
to ensure consistency.
Monitor and improve CRM data quality, championing best practices for data
management, ownership and compliance.
Identify opportunities to streamline workflows, automate manual processes
and improve operational efficiency.
Work closely with Salesforce and other technical teams to prioritize,
design and implement system enhancements.
Support the integration of CRM and related systems to create a connected
and scalable operating environment.
Establish metrics and monitoring to measure process effectiveness, user
adoption and operational performance.
What Success Looks Like
In this role, you'll make a measurable difference by:
Establishing CRM governance and operating standards across the commercial
organization.
Simplifying and standardizing processes to improve productivity and
consistency.
Strengthening data quality and integrity to support business performance.
Prioritizing and delivering high-impact process and system improvements.
Helping sales leaders focus on what matters most and execute with
confidence
What You'll Bring
Core Capabilities
Exceptional communication skills with the ability to simplify complexity
A collaborative, service-oriented approach that builds trust and influence
Strong problem-solving and decision-making capabilities, using data and
insight to guide recommendations.
Naturally curious and proactive, with a passion for continuous improvement
and operational excellence.
A strong understanding of how operational excellence drives sales
performance and customer outcomes
Skills & Experience
3-5+ year's experience in Revenue Operations, Sales Operations, CRM
Operations, Commercial Operations, or Business Operations roles.
Strong understanding of CRM platforms, ideally Salesforce, from a business
process and governance perspective.
Experience leveraging AI and large language models (LLMs) across CRM and
commercial systems.
Knowledge of technology ecosystems, systems integration concepts, APIs ,
LLMs and MCPs
Salesforce certification (e.g. Salesforce Administrator, Business
Analyst, or Advanced Administrator) would be advantageous.
Proven experience driving process design, standardization, and operational
improvement initiatives.
Proven ability to translate business needs into scalable operational
solutions.
Experience partnering with CRM administrators, sales teams and frontline
leaders
Strong business analysis and requirements gathering skills.
What We Offer
Working in a multicultural global team with vibrant and energetic team of
colleagues by your side
Comprehensive and supportive onboarding and further personal and
professional development and career progression opportunities
A competitive salary and benefits package
Length of Service Recognition including paid sabbatical
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