Chapman University
Resource Center Intern (The Hub OC) (FALL 2026)
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Please see Special Instructions for more details.
FWS is required for this position.
We are now open Mon-Fri 7am-1pm and Sat 9am-1pm.
If you have any questions regarding the position, please contact
[email protected]
Posting Details
Student Title Classification Information
Quick Link https: // chapman.peopleadmin.com/postings/40761
Job Number SE228524
Position Information
Department or Unit Name Student Employment Services
Position Headcount 5
Position Title Resource Center Intern (The Hub OC) (FALL 2026)
Academic Year Academic Year 2026-2027
Term or Semester All Academic Year
Is this Role for an Undergrad or Grad Student? Undergrad
Anticipated Pay Range $16.90 - $16.90
Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done? Orange
Approved Supervisor Johnmark Rivera
Supervisor Email [email protected]
Scheduling
Please use dates within Chapman Academic Calendar
(https: // www. chapman.edu/academics/academic-calendar.aspx)
Desired Start Date 08/24/2026
Projected End Date 05/23/2027
Average number of hours per week Up to 19 Hrs
Position Summary Information
Job Description Summary The HUB Resource Center (The HUB OC) is a nonprofit organization in Orange County that provides supportive services, resources, mentoring, and stability-focused programs to youth and young adults experiencing homelessness, housing insecurity, or other challenging life circumstances.
The HRC Resource Center Intern supports the day-to-day operations of the
Hub Resource Center by assisting with Basic Needs services, operating service
stations, supporting front desk responsibilities, and engaging with patrons
throughout the day.
During Basic Needs hours, interns will help ensure that services and stations
operate efficiently, safely, and with hospitality. Outside of Basic Needs
hours, interns will help operate the front desk, welcome visitors, answer
questions, connect patrons to staff and resources, assist with administrative
responsibilities, and support the overall flow of the Resource Center.
This internship is highly relational. Interns should be willing to engage with
people from different backgrounds, learn about homelessness and local
resources, work alongside staff and volunteers, and contribute wherever needed
Through this internship, students will have opportunities to develop
experience in:
Homeless services and resource center operations
Trauma-informed and person-centered engagement
Front desk and client-facing operations
Community resource navigation
Professional boundaries
Conflict resolution and de-escalation
Volunteer and service coordination
Nonprofit operations
Working with community partners
Communication and relationship building
Teamwork and servant leadership
Understanding barriers related to homelessness and housing instability
As interns demonstrate reliability and grow in their knowledge of the HRC,
they may be given opportunities to take greater ownership of stations,
projects, front desk responsibilities, activities, or other areas of the
Resource Center.
Responsibilities Basic Needs & Station Support
Assist with the daily operation of Basic Needs services and assigned
stations.
Help operate services such as showers, laundry, clothing, meals, charging,
mail, and other available resources.
Welcome patrons and explain service processes, expectations, and
schedules.
Help maintain organized service lines, waitlists, appointments, and
station flow.
Prepare stations before services begin and help reset and organize
stations after services conclude.
Maintain clean, safe, and welcoming spaces.
Restock supplies and communicate inventory or supply needs to staff.
Assist staff and volunteers with maintaining consistent procedures across
service stations.
Help ensure that services are provided fairly, respectfully, and according
to HRC policies.
Front Desk & Resource Center Support
Assist with front desk coverage beyond Basic Needs hours.
Welcome patrons, visitors, volunteers, and community partners entering the
Resource Center.
Help identify the reason for a patron's visit and connect them with the
appropriate staff member, appointment, class, or resource.
Answer general questions regarding HRC programs, schedules, services, and
community resources.
Assist with check-ins, sign-ups, appointment coordination, and other front
desk systems.
Support phone calls, messages, paperwork, filing, data entry, and other
administrative responsibilities as assigned.
Help communicate upcoming classes, appointments, events, and opportunities
to patrons.
Maintain an organized, professional, and welcoming front desk environment.
Communicate important concerns, conflicts, or patron needs to appropriate
staff members.
Patron Engagement & Relationship Building
Build positive and appropriate relationships with patrons.
Engage patrons in conversation and help create an environment where people
feel known and welcomed.
Practice active listening while maintaining healthy professional
boundaries.
Learn about available HRC and community resources in order to better
direct patrons to appropriate support.
Encourage patrons to participate in classes, programs, community
activities, and other opportunities available through the HRC.
Recognize when a patron may need additional support and appropriately
connect them with a case manager or other staff member.
Treat every individual with dignity regardless of their circumstances,
behavior, background, or current situation.
Team & Operational Support
Work collaboratively with HRC staff, volunteers, interns, students, and
community partners.
Participate in staff meetings, trainings, supervision, and learning
opportunities when appropriate.
Assist with special events, community events, donation organization,
outreach, classes, and other HRC activities.
Help organize supplies, donations, clothing, and resource materials.
Communicate clearly with team members regarding needs, concerns,
incidents, and follow-up items.
Be willing to step into different responsibilities as site needs change.
Follow HRC safety procedures, confidentiality expectations, professional
boundaries, and organizational policies.
Required Qualifications
Interest in serving individuals experiencing homelessness or housing
instability.
Strong interpersonal and communication skills.
Ability to interact respectfully with people from diverse backgrounds and
life experiences.
Dependable, responsible, and willing to take initiative.
Comfortable working in a fast-paced and highly relational environment.
Ability to work collaboratively as part of a team.
Willingness to receive coaching, feedback, and direction.
Ability to maintain confidentiality and appropriate professional
boundaries.
Willingness to assist with both direct-service and administrative
responsibilities.
This position may include periods of standing, walking throughout the
facility, organizing supplies, setting up service stations, and assisting with
light lifting. Interns should be comfortable working directly in a community
resource center environment serving a diverse population.
Desired Qualifications
Interest in social work, human services, psychology, sociology, public
health, nonprofit leadership, ministry, community development, or a
related field.
Previous volunteer, customer service, front desk, community service, or
nonprofit experience.
Interest in learning about homelessness, housing resources, case
management, and community-based services.
Bilingual skills are helpful but not required.
Special Instructions to Applicants
FWS is required for this position.
We are now open Mon-Fri 7am-1pm and Sat 9am-1pm.
If you have any questions regarding the position, please contact
[email protected]
Budget Information
Is Federal work-study required? Yes
Pre-screening Questions
Required fields are indicated with an asterisk ().
Do you have another job on campus?
Yes
No
Do you have Federal Work Study?
Yes
No
Applicant Documents
Required Documents
Resume
Optional Documents
