Part Time (22.5 hrs per week) – Fixed Term Contract (12 months) - High Wycombe
Salary - £37,999 - £42,632
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That's why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University's DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
The Resolutions Lead will reinforce the central processes related to student complaints, feedback and conduct at Buckinghamshire New University. They will support the Resolutions Manager in taking a lead role in the promotion and enhancement of culture in which the student voice is valued, where support of academic departments and professional services is enhanced to enable a positive student experience. The post holder will manage a wide variety of student caseloads, working to internal and external deadlines.
What we offer:
Please click here to see our wide range of benefits available for employees. Please click here for our behavioural based interview question bank. Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University's values and ambition, we would be delighted to hear from you.
For further information about this role please contact [email protected]
All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU'S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.
Closing Date: 19 th January 2025
Interview Date:w/c 27 th January 2025
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.
Location
High Wycombe
Contract Type
Fixed Term Contract
Salary Range
£37,999 - £42,632
Hours per week
22.5
Closing Date
19/01/2025
Ref No
1681
Job DescriptionJOB DESCRIPTION
Job Title: Resolutions Lead 0.6 FTE (3 days a week) 6 Month Fixed Term Contract/Secondment
Faculty/Directorate: Office for the Dean of Students
Grade: G
Location: High Wycombe (but travel required to all campuses as required)
Hours: 22.5
Responsible to: Resolution Manager
Responsible for:
Job Purpose:
The Resolutions Lead will reinforce the central processes related to student complaints, feedback and conduct at Buckinghamshire New University. They will support the Resolutions Manager in taking a lead role in the promotion and enhancement of culture in which the student voice is valued, where support of academic departments and professional services is enhanced to enable a positive student experience. The post holder will manage a wide variety of student caseloads, working to internal and external deadlines.
Main Duties & Responsibilities of the role:
PERSON SPECIFICATION
A = Application T = Test I = Interview
Education, Qualifications & Training
Means of Testing
Degree qualification or equivalent
A
Knowledge & Experience
Experience of complaints and/or disciplinary within the higher education sector
A/I
Knowledge of using information technology such as MS Office and databases
A/I
Experience of managing student casework with conflicting priorities
A/I
Ability to work with colleagues across the University and adapt advice, guidance and
working methods accordingly
A/I
Previous experience with the OIA and managing recommendations
A/I
Skills
Communicates effectively, adapting the message for a diverse audience in an inclusive and accessible way
A/I
Experience of working as a team with a flexible approach
A/I
Ability to deal with highly sensitive and confidential matters
A/I
Suggests practical solutions to new or unique problems
A/I
Special Requirements
Participate in internal and external networks to benefit development
A/I
Behavioural INDICATORS
The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. The three key behavioural indicators for this post are as follows:
STUDENT ENGAGEMENT
Competency
Level 4 Indicators
PARTNERS / OUTWARD FACING
Competency
Level 4 Indicators
PEOPLE / RELATIONSHIPS
Competency
Level 4 Indicators
PERFORMANCE
Competency
Level 4 Indicators
Location
High Wycombe
Contract Type
Fixed Term Contract
Salary Range
£37,999 - £42,632
Hours per week
22.5
Closing Date
19/01/2025
Ref No
1681