Be student focused and deliver high-quality customer service
Provide administrative and operational support within student
accommodation facilities
Great team environment focused on continuous improvement
The role
Full time, Continuing
Level 4 - $71,097 to $77,179 pa (plus 17% superannuation)
Port Macquarie
As a Residence Support Officer, you will act as a key point of contact for
students in residences by providing assistance both face to face and through
our CRM system. This role will see you coordinating administrative and
operational tasks ensuring everything is running efficiently, whilst taking
initiative to develop new systems and processes to help support the student
experience.
Charles Sturt University is looking for a dynamic individual with a passion
for customer service and are committed to achieving positive outcomes through
problem solving.
About you
Excellent communication, interpersonal and customer service skills
Strong administrative skills with the ability to prioritise tasks and
manage competing demands
Demonstrated ability to work independently and work collaboratively with a
wider team
Well-developed computer skills (MS Word, MS Outlook, CRM)
Benefits
Work life balance
Professional development opportunities
Generous leave options
Enjoy salary packaging and sacrifice options
Access to an Employee Assistance Program (EAP)
Visit our website to learn more about our great range of employee benefits.
About us
Charles Sturt University is a young and growing university committed to
developing far-sighted people who help their communities grow and flourish. We
make a significant contribution to the prosperity and vibrancy of our rural
and regional communities, with a reach and impact across Australia and
internationally. We work together with industry, communities and students to
create new thinking, inspire each other and make a positive and progressive
contribution to the world.
The Uni Life Unit supports and engages the students in the non-academic
aspects of their university journey, online and on campus. This Unit focuses
on student engagement and the student experience - bringing a vibrancy and
inclusiveness to University life. The Unit includes:
Residences
Sports
Food Outlets
The Uni Life Unit demonstrates strong values and promotes respect and social
equity which forms the basis for developing great students.
Charles Sturt University offers a great work-life balance, professional
development opportunities and generous financial benefits. Visit our website
to learn more about our great range of employee benefits.
Charles Sturt University is an equal opportunity employer committed to
diversity and inclusion. This is demonstrated through our Athena SWAN Bronze
Institutional Award and our participation as a member in the Australian
Workplace Equality Index. Applications are encouraged from First Nations
Australians; people with a disability; women (particularly for senior and
non-traditional roles); people who identify as LGBTIQA+; and those from
culturally and linguistically diverse backgrounds.
To apply
Click the Apply button and complete your application online, and address the
selection criteria in the position description and upload your CV. If you
experience difficulties applying online or for further information on
completing the application process please visit our how to apply page or
contact us.
As part of this recruitment, a Working with Children Check is required.
This position is open to Australian Citizens and Permanent Residents; or
applicants who hold a current valid work visa commensurate with this position.
Further information
Additional information is available in the position description or by
contacting:
Travis Cohalan Associate Director, Residence Life
[email protected]
Ph: 02 69 334 983
Closing Date: 11pm, 5 November 2024