Residence Experience Receptions Supervisor (0.4 FTE) (KW11605R)

Job title Residence Experience Receptions Supervisor (0.4 FTE)

Department Student Living

Salary £24,533 pro rata per annum

Grade Grade 4

Contract Type Part Time, Open Ended

Placed on Wednesday 29 May 2024

Closing date Wednesday 12 June 2024

Interview date To be confirmed

Reference KW11605R

Special Conditions A variable shift pattern, working 5 days out of 7, Lone working

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We are looking for a part time (14.6 hours per week) Residence Experience Receptions Supervisor to join our team. During term time, working hours are 9am-5.20pm, two days a week on Tuesdays & Wednesdays.

An element of flexibility is required outside of term time, especially during our busy summer commercial business period. During this period you may be required to work any 2 days out of the 7. Shift times will also vary at this time, on a rota basis, to cover the hours of 8am to 10pm.

This position receives a market supplement that will bring your pay up to the equivalent rate of pay for spine point 15 on the University pay scale.

We have over 4000 bedrooms - these are generally occupied by students during term time and operate as a hotel for short stays and conferences during vacation periods. We operate several receptions on campus and in the city who cater to these customers. This position would predominantly be supervising our City reception.

The Residence Experience team are responsible for ensuring outstanding service is delivered across all of our customer groups. This role supervises a small team of permanent and casual staff and you will be involved in their recruitment and responsible for their training. You'll work closely with your manager to ensure all of our receptions are effectively resourced and are providing a consistent service. You will need to confidently communicate with customers in-person as well as on the telephone and via email. This role also needs to form strong working relationships with other University departments and stakeholders such as Security.

You will have the ability to work in a fast paced environment with conflicting priorities. You will need to have previous experience in a customer-focused role and be able to demonstrate times that you've provided excellent customer service.

Find out more about our benefits.

We consider ourselves to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details will be removed from application forms at the initial shortlisting stage.