Robert Gordon University (RGU) is widely recognised, locally, nationally and internationally, as a distinctive part of Aberdeen and Scotland's education landscape. Every one of our 1,500 employees makes their own unique and equally important contribution to our success, at every level of our operation.
This is an exciting opportunity to play a leadership role within our International Student Recruitment team and you are likely to have experience in a similar customer focussed, target driven environment such as marketing, recruitment or business development.
You will be responsible for growing the success RGU has had with its in- country offices in three locations (Nigeria, India and Pakistan) and launch further in-country operations in emerging markets across Africa, South Asia and South East Asia. You will create a unit within the International Student Recruitment team which specialises in maximising the success of our overseas operations.
You will be self-motivated and proactive with a strong ethos for colleague and customer service, and understanding of working across cultures.
Managing members of the In-Country teams means that we will also be looking for candidates that can demonstrate leadership skills and have a passion for developing and motivating others. This is an excellent opportunity for an individual who enjoys being part of the team, has an eye for detail and can bring others along to meet clear recruitment targets.
In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.
If you have any questions about this role prior to application, please email Michelle Duncan, Head of Student Recruitment ([email protected])
To apply please submit your CV, along with a covering letter, detailing how you meet the requirements of the role detailed in the person specification.Job Description
RESPONSIBLE TO: Head of Student Recruitment
RESPONSIBLE FOR: In-Country Officers (x3) In-Country Assistants (x3) based internationally
PURPOSE OF POST: To design and oversee student recruitment plans for specified regional areas in line with the University's overall international recruitment strategy and in support of the University's strategic objectives and goals.
Qualifications and Professional Memberships
First degree required.
Knowledge and skills
Understanding of international and/or home Higher Education recruitment markets.
Strong market research and analytical skills.
Confident in using Microsoft Office e.g. Word, Excel, Outlook, and reviewing data insight tools like Tableau
Proven line management experience of customer service teams.
Established experience in a marketing, recruitment or business development environment.
Driving teams to deliver to set SLAs and/or targets as set by the business.
Target driven to achieve ambitious recruitment targets.
Knowledge and skills
Knowledge of one or more recruitment market.
Knowledge of developing integrated marketing and communication solutions.
Experience of working in a Higher Education Sector.
Evidence of providing senior management with MI and reporting/analysis.
Previous work with overseas agents.
Managing/working closely with a remote teamBehaviours
Behaviour 1: Communication - Ability to receive, understand and convey information requiring careful explanation and information of a complex or conceptual nature, in a clear and accurate manner
Behaviour 2: Service Delivery - Experience of exploring and adapting a service to meet customers' expectations and also identifying ways of improving standards
Behaviour 3: Decision Making - Experience of using own judgement to make decisions, making collaborative decisions with others to reach conclusions and providing advice or information that will influence the decisions of others
Behaviour 4: Team Development - Experience of providing advice or guidance to new starts, delivering training or instruction to others on specific tasks or activities and identifying the training and development needs of the team and carrying out performance appraisals
Behaviour 5: Liaison and Networking - Experience of circulating information in an accurate and timely manner, working across team boundaries to build and strengthen working relationships and leading and developing internal networks to pursue a shared interest
Behaviour 6: Planning and Organising Resources - Experience of planning, prioritising and organising the work of yourself and others (within own area) on a daily, weekly or monthly basis, whilst ensuring the effective use of resources