Regional Alumni Manager - East
Location: Wellesley MA · Type: Full time · Posted: 2026-08-28 ·
Reference: R0014895
THE OPPORTUNITY
The Regional Alumni Manager – East is responsible for executing the Goldman
Sachs 10,000 Small Businesses (10KSB) alumni program in the East region of
the U.S. (focus on New Hampshire, Rhode Island, Philadelphia, PA, with
Eastern areas to be added in the future) to foster strong connections and
relationships across the 10KSB alumni community—both in-person and virtually.
This role involves actively engaging with individual alumni in their region
and coordinating with program partners to achieve the national alumni program
objectives and increase overall engagement of the 10KSB alumni community. The
Regional Alumni Manager plays a crucial role in ensuring alumni community
needs are met. There is a strong preference for this position to based in New
Hampshire, Rhode Island, Philadelphia, PA, Boston, MA, or New York, NY.
Routine travel through out the East Region will be required.
The Goldman Sachs 10,000 Small Businesses program is part of a national
investment by the Goldman Sachs Foundation to unlock the growth and job
creation potential of small businesses and is based on the broadly held view
of leading experts that a combination of education, business support services,
and access to capital best addresses the barriers to growth for small
businesses. The Goldman Sachs 10,000 Small Businesses program is comprised of
three main components: business education, business support services
(technical assistance and customized, one-on-one business advising) and the
opportunity to access capital. The ultimate goal of the initiative is for the
participating business owners to increase their revenues and create jobs in
their community and surrounding areas.
Babson College is the national education partner for 10,000 Small Businesses.
Babson College created the program curriculum and oversees training and
program delivery at community college partner sites across the country. This
position sits within the education component of 10,000 Small Businesses and is
based at Babson College.
WHAT YOU WILL DO
Community Engagement: Implements a comprehensive alumni engagement
strategy that increases participation and engagement in the region. This
includes understanding the relative engagement of alumni in the region,
developing and deepening relationships and connections with alumni in the
region, and keeping accurate and detailed records in the program's
national CRM (Salesforce). Proactively reaches out to a defined number
of alumni on a monthly basis (as defined by national program guidance)
to develop and manage relationships with alumni.
Alumni Program Events Management: Plans, advertises, drives attendance,
and hosts a variety of online and in-person events for alumni in this
region in accordance with the national alumni program strategy. This
includes events such as: 10KSB Exchanges, alumni ambassador meetings,
10KSB Socials, and twice annually 10KSB clinics. Plans and executes alumni
events following 10KSB program guidance.
Site Team Coordination and Support: Adequately prepares for and attends
relevant site management calls to address matters related to the alumni
community for that site/region. Liaises regularly with site/regional
executive directors regarding the alumni populations, programming, or any
concerns related to alumni in a timely and collaborative fashion.
Digital Platform Management: Serves as a community manager for the groups
that reside in this geographic region. This includes regularly monitoring
the group for community standards, and increasing online activity and
conversation in these groups. Responsible for achieving or exceeding
quarterly activation and engagement goals for alumni in their region.
Serves as primary person responsible for onboarding new program
participants to the platform (e.g. onboarding scholars at specific times
throughout the classroom experience). Notifying the Senior Manager for
Community Engagement and Communications or designee on any technical or
community standards issues.
Communications: Follows the national alumni program guidance for local and
national communications standards. Prepares weekly Monday emails to alumni
(as needed) to keep them informed of upcoming events and opportunities.
Routinely updates information in the program CRM (Salesforce) including
news, contact information, etc. Supports regular alumni communication
through email, platform, texting, and calling as needed and as directed in
the national program guidance.
Measurement & Evaluation: Responsible for the collection of measurement
and evaluation (M&E) diagnostics from alumni in their region. This
typically will include collecting 3-6 diagnostics, three times a year, in
a 90-100 day cycle. Follows the national M&E collection guidance and
schedule and direction from the national team on how and when to launch
surveys, contact alumni, and how to conduct follow-ups with alumni who
have not completed.
Assumes additional responsibilities as required at the direction of
supervisor or the national team leadership.
WHAT EDUCATION AND SKILLS YOU WILL NEED
Master's Degree in a related field (e.g. Communications, Business,
Community Development, Social Sciences)
At least 7+ years of experience in community engagement, communications,
or related roles, with a track record of successfully developing and
implementing community engagement strategies.
Strong understanding of online community development and best practices
for increasing engagement in this context.
Previous experience with organizational communication best practices.
Experience with or knowledge of the needs facing small business owners and
how best to support their growth through educational opportunities,
community building, networking, and other means.
Previous experience teaching or facilitating educational sessions (e.g.
moderating panel discussions, facilitating an educational exercise, etc.)
ideally in both in-person and online formats.
Must have strong interpersonal skills with the ability to present a
positive and professional demeanor at all times.
Must have excellent business writing ability (e.g., professional email
communications, creating professional presentations, etc.).
Ability to successfully perform multiple tasks and balance multiple
priorities is essential along with strong organizational and time
management skills.
Ability to work with ethnically, culturally, and socially diverse
colleagues and other constituencies.
Ability to maintain confidentiality and utilize discretion when working
with program materials.
Ability to work independently to solve problems; look for opportunities to
take on responsibility; take thoughtful risks; and effectively act on new
and ongoing initiatives, objectives, and solutions to gain sought-after
results.
Ability to anticipate and effectively handle change; demonstrate
willingness to develop new skills and take on challenging tasks; and is
flexible in changing conditions.
Must have strong technology skills. A thorough knowledge of MS Office
(Word, Excel, Power Point, Outlook, etc.) is required. Previous
experience with email communication platforms such as Constant Contact is
required. Experience with online communication and meeting platforms such
as WebEx, Zoom, Teams, etc. is required.
HOW AND WHERE YOU WILL WORK
Currently, the team is hybrid. There is a strong preference for a
candidate who can be based in the East Region.
The ability to travel for in-person events throughout the region and to
other program events is required. Trips are expected to be up to 10 per
year and generally not longer than two days at a time.
ADDITIONAL SKILLS YOU MAY HAVE
Previous experience with databases/CRM strongly preferred.
This is an exempt position with a salary range of $ $80,551-$89,501.
All questions or concerns about this posting should be directed to the Office
of Human Resources at [email protected].
