Job Purpose
To provide excellent and professional customer service as a first point of contact at the School's Reception and deliver comprehensive administrative support to a range of activities.
Main Duties and Responsibilities
1. Deliver high-quality customer service to support the reception function for the Adam Smith Business School to offer a professional welcome to all staff, students, and visitors in person, by phone or online.
2. To provide support for the School's Operations and Planning function including, but not limited to:
- booking of meeting rooms
- maintaining systems for managing space access, including security card use
- maintain supplies of stationery and paper as required to meet demand
- Assist with purchasing processes
3. To support the operation and the maintenance of the School's facilities by:
- Assist with facilities maintenance, including logging support calls
- Arrange maintenance of equipment belonging to the School, including reporting faults and ordering relevant items
- Liaise with Reach Out and Estates colleagues to ensure all School facilities are kept clean and well maintained
- Liaise with Reach Out and IT colleagues to ensure all School owned IT equipment is maintained and functioning
4. To provide support to the School's learning and teaching programmes by:
- Assist as required in dealing with student enquiries that come to Reception
- Direct students to the appropriate team or individual dependent on nature of enquiry
5. To provide administrative support to School colleagues more widely as required.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential: A1 Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualifications level 2 or 3) or equivalent, and experience of personal development in a similar role OR
A2 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
Desirable:
B1 Knowledge of University IT systems, e.g. MyCampus, Moodle.
Skills
Essential: C1 Excellent customer service and interpersonal skills, featuring the ability to demonstrate tact, diplomacy, and discretion.
C2 Strong workload management and prioritisation skills. C3 Ability to work independently with minimal supervision.
C4 Ability to work effectively as part of a team.
Experience
Essential: E1 Relevant administrative and receptionist work experience with qualifications, or ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
E2 Experience of working in a customer-focused environment and delivering and exceeding customer expectations.
Desirable:
F1 Experience of working in higher education setting and/or with students. F2 Experience of working in a multicultural environment.
Terms and Conditions
Salary will be Grade 4, £22,681 - £25,138 per annum.
This post is full time (35 hours per week) and open ended (permanent).
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 147916 Close Date : 11-Jun-2024 23:45