University of Glassgow
April 10, 2024
Offerd Salary:£22,681 - £25,138
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Job Purpose

To be the first point of contact for clients and carry out a range of reception and administration duties to support the clinical, nursing, and administrative staff of the Small Animal Hospital.

Main Duties and Responsibilities

  • Communicate with clients and referral vets via email, over the phone and in person. Answering queries, checking patients in/out and processing payments.
  • Greeting clients and their pets, explaining the hospitals policies and procedures, while displaying empathy, tact and diplomacy at all times.
  • Scheduling appointments and dealing with emergencies efficiently and professionally, ensuring that defined protocols are followed to ensure consistency of service.
  • Working a busy switchboard; transferring calls to the relevant person or department, making appointments over the phone, obtaining relevant information for emergency referrals.
  • Daily use of all Microsoft Office software, practice management system and Zoom calls/messaging.
  • Processing and handling of cheques, cash and credit cards in relation to client and insurance payments.
  • Ensure that balances are settled as promptly as possible. Completing insurance forms and maintain insurance database.
  • Use of initiative and judgement to resolve queries/problems independently with clients and/or insurance companies
  • Assist in the training of new staff and trainee veterinary nurses with regards to both reception and insurance standard protocols.
  • Knowledge, Qualifications, Skills and Experience



    A1 SCQF level 4 or equivalent work-related experience

    A2 Knowledge of Microsoft Office software


    B1 Knowledge of Veterinary/Medical terminology



    C1 Accuracy and attention to detail

    C2 Excellent IT, numeracy, and literacy skills

    C3 Use of initiative and judgement to resolve problems independently and the ability to prioritise a busy workload

    C4 Excellent organisational skills

    C5 High standard of written and verbal communication skills

    C6 Ability to work as part of a team



    E1 Relevant experience in a similar customer facing role, such as hospitality, retail or call centre.

    E2 Proven record of working in a fast paced environment


    F1 Previous experience of working in a doctor, dentist, or veterinary surgery practice

    F2 Experience with handling insurance claims

    F3 Familiarity with working a busy switchboard

    F4 Cash handling experience

    Terms and Conditions

    Salary will be Grade 4, £22,681 - £25,138 per annum pro rata.

    This post is part-time (14 hours per week, Saturday and Sunday), and open ended.

    You will be required to work some public holidays (including days over Christmas and New Year). You will get paid for the public holiday hours you work and they will also be added to your holiday allowance. This will be done on a rota basis.

    As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

    As a valued member of our team, you can expect:

    1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

    2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www., benefits and discount packages.

    3 A flexible approach to working.

    4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www.

    We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www.

    We endorse the principles of Athena Swan https: // www. and hold bronze, silver and gold awards across the University.

    We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. for more information.

    Vacancy Ref : 141031 Close Date : 10-Apr-2024 23:45

    From this employer

    Recent blogs

    Recent news