Psychology Clinic Administrator

Macquarie University
February 21, 2024
Offerd Salary:$93,017 to $102,676
Working address:N/A
Contract Type:fixed term contract
Working Time:Full time
Working type:N/A
Ref info:N/A

Excellent opportunity for a motivated and experienced Clinic or Practice administrator to join our supportive team.


  • Salary Package: From $93,017 to $102,676 (Level 6) plus 17% superannuation and annual leave loading

  • Appointment Type: Full-time, 12-month fixed term contract (parental leave replacement)

  • Macquarie University (Wallumattagal Campus, North Ryde)

  • The Role

    Macquarie University Psychology Clinic (MUPC) is seeking a professional and client focused Psychology Clinic Administrator to manage the administrative operations of the Clinic. Reporting to the Clinic Director you will:

  • Manage the client record systems and provide a comprehensive range of administration support and services across clinic operations and student lifecycles including front desk, client scheduling, and resolution of queries.

  • Provide advice and support to students and staff on clinic administration systems, policies, procedures and processes and work with the Clinic Director to improve and or implement policies.

  • Provide finance-based administration support across clinic operations including banking, invoicing, receipting and claims.

  • Ensure efficient management of clinic records and student placement data in compliance with the relevant legislation and organisational policies and procedures.

  • Coach, mentor and develop MUPC reception staff.

  • About You

    You will be a passionate and professional individual, with a commitment to providing client-centred clinical care. You will possess excellent verbal and written communication skills, outstanding organisational skills and the ability to show initiative. You will operate both autonomously and within the team environment, applying sound judgement to solve issues and administrative challenges. Your ability to respond effectively to competing demands and tight timeframes and form effective and collegial relationships with clients, staff, students and key stakeholders, will be key to your success in this role.

    About Us

    Within the Faculty of Medicine, Health and Human Sciences (FMHHS) the Macquarie University Psychology Clinic (MUPC) provides evidence-based mental health services including in-person assessment and treatment programs for Australian children, families and adults experiencing difficulties with anxiety, stress, depression, low mood, adjustment-related problems, childhood developmental problems and related conditions. Treatment programs are offered in individual and group formats. The Clinic also provides psychometric and neuropsychological assessments and career counselling. The collective goal of these services is to provide information, assessment and treatment services to facilitate children, families and adults to learn about their functioning, manage their symptoms, and improve their quality of life.

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 54 years ago, we have aspired to be a different type of university. Over the years, we've grown to become the centre of a vibrant local and global community. Connect with us today.

    We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

    T o Apply

    To be considered for this position, the applicant will demonstrate the below requirements in their CV and a 1 or 2 page cover letter:

  • Relevant degree or certificate and/or equivalent experience in clinical administration management.

  • Strong service ethic including strong communication skills and a track record of working in a practice administration or management role in a healthcare setting, preferably in mental health.

  • Demonstrated knowledge of health service provider obligations under the Privacy Act and the Health Records and Information Privacy Act.

  • Sound understanding of financial administration with experience in accounts, claims and in managing and monitoring a budget.

  • Advanced computer skills including patient management systems and Office 365 applications.

  • Excellent time management and organisation skills with a track record of dealing with sensitive or confidential matters with empathy and discretion.

  • This position requires the successful applicant to undertake both a Working with Children

    Check and criminal history check.

    Role Enquiries: Christopher Hunt, Clinic Director [email protected]

    Applications Close : Wednesday 21 February at 11:59pm AEDT

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    21/02/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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