Project Coordinator (Service Excellence)

University of Glassgow
May 29, 2024
Offerd Salary:£25,138 - £29,605
Working address:N/A
Contract Type:fixed term until Jun
Working Time:Full time
Working type:N/A
Ref info:N/A
Project Coordinator (Service Excellence)

Job Purpose

As a Project Coordinator you will report to the Head of Project Delivery (Transformation), the role works within and/or across programmes within the portfolio, assisting in all aspects of project delivery. The post holder does not carry out any line manager function and will not be expected to control any set budget. However, the post holder will be expected to work to defined budget targets and may need to assist in monitoring aspects of these finances.

Main Duties and Responsibilities

1. Act as main point of contact in the delivery of effective projects and provide clear project management advice to colleagues and relevant others, filtering issues and seeking resolution, planning, prioritising and adjusting project activities as required; 2. Deliver a range of project services utilsing recognised project management methodologies including Agile to maximise service quality and continuity; 3. Coordinate the preparation, delivery, updating and monitoring of project plans, to a clear brief, using established formats and standard software packages to determine short-term priorities, planning and scheduling of project activities for weeks ahead to ensure efficiency; 4. Research, collate, organise and edit material for inclusion in project correspondence including; ad-hoc papers, summary documents and project reports (in line with established reporting cycles) to a clear brief using established templates/standards where available and create non-standard formats as required; 5. Be responsible for the organisation and provision of coordinated support to the project, project boards and working groups, including the co-ordination of meetings and attendees, agenda setting, minute preparation and other related papers and executing actions accordingly contributing towards the achievement of project objectives; 6. Manage project RAID log(s) ensuring that mitigations are owned, actioned and progressed; 7. Manage the project(s) Benefits Realisation Plan ensuring that actions are owned and progressed; 8. Support the design and production of quality communication materials as required to ensure relevant parties receive the appropriate information relative to purpose; 9. Set up and co-facilitate workshops, developing appropriate feedback mechanisms; 10. Resolve routine issues, applying sound judgement based on experience, largely without reference to others, following well established processes or procedures; 11. Analyse, present and draw conclusions from relatively straightforward data and information, identifying trends and patterns;

12. Deputise for the Project Manager or Senior Project Manager at meetings as appropriate.

Knowledge/Qualifications, Skills, Experience



A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s). OR Scottish Credit and Qualification Framework level 8 (SVQ 4, HND) or equivalent, and experience of personal development in a similar role.

A2 Proven track record in the delivery of internal stakeholder communication and engagement activity.

A3 Foundation level in an appropriate project management qualification such as PRINCE2 or Agile.

A4 Experience working in a similar PMO or project environment.

A5 Basic understanding of planning methodologies and tools.

A6 Understanding of the full project lifecycle.


B1 Professionally qualified in project management.

B2 Awareness of Higher Education organisations, purpose, infrastructure.

B3 Demonstrable knowledge and understanding of the project lifecycle.



C1 Excellent written communication skills to prepare and present complex information, and produce clear project management documentation.

C2 Excellent oral communication, interpersonal and influencing skills to interact and collaborate effectively with a range of stakeholders.

C3 Robust, flexible resilient approach to different stakeholders in a complex and challenging environment.

C4 Ability to organise documents and data in a clear and simple way.

C5 Strong analytical and problem-solving skills.

C6 Competence in applying Microsoft Office suite including collaborative tools in O365 with emphasis on SharePoint.

C7 Ability to adapt personal working style across multiple stakeholders working independently, leading on activities and contributing as a team- player.

C8 Strong ability to quickly embrace and learn new concepts, techniques or methodologies.


D1 Creative approach to data and reporting presentations.

D2 Mixed skillset in both business and technology change.



E1 Previous experience of working in a project environment.

E2 Administration and organisation of team libraries and workshops.


F1 Experience of working in HE Sector.

F2 Experience of problem solving and development of innovative both technical and operational solutions.

Terms and Conditions

Salary will be Grade 5, £25,138 - £29,605 per annum.

This post is full time (35 hours per week) and fixed term until June 2027.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www., benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www.

We endorse the principles of Athena Swan https: // www. and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. for more information.

Vacancy Ref : 145969 Close Date : 29-May-2024 23:45

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