Program Manager

Position Overview

Essential Duties and Responsibilities

• Develop and maintain project plans that define scope, objectives, tasks, accountable leads, milestones, dependencies, and deadlines. Coordinate activities from project initiation and launch through implementation, evaluation, transition, and closeout.
• Manage competing priorities across projects, identify shared resource needs, and resolve scheduling or capacity conflicts with leadership. Track changes to scope, timelines, and resources through established approval processes.
• Coordinate launch readiness, including staffing, training, facilities, equipment, systems, approvals, and documentation appropriate to each project.
• Maintain standard operating procedures, implementation tools, meeting records, and decision logs. Track risks and issues, assign owners and mitigation actions, and escalate barriers that threaten safety, quality, budgets, or delivery.

• Serve as the operational liaison among clinical and research teams, participating sites, institutional departments, community organizations, sponsors, and other partners.
• Clarify responsibilities, coordinate work across disciplines, monitor agreed deliverables, and address operational barriers. Support recruitment, onboarding, training, and workload planning for project staff as assigned.
• Organize project meetings, document decisions, and follow up on action items. Develop orientation materials and training resources with subject-matter experts to support consistent implementation.

• Coordinate project-specific workflows for outreach, referral, recruitment, enrollment, consent documentation, service delivery, data collection, and follow-up, as applicable.
• Support implementation of approved clinical pathways, study protocols, and evaluation plans. Coordinate required institutional and regulatory submissions with investigators and designated compliance teams, and track approvals, renewals, and training.
• Monitor participation, engagement, retention, and completion where relevant. Work with clinical, research, and community teams to address access barriers and improve the patient or participant experience.
• Escalate safety concerns, protocol deviations, and unresolved service or communication gaps to the responsible clinical or research lead. Track operational follow-up and corrective actions through resolution.

• Coordinate purchasing, equipment and supply needs, vendor deliverables, service agreements, and technical support with the relevant institutional teams.
• Support implementation and testing of project systems, including data-collection platforms, electronic health record workflows, or digital health tools where applicable. Coordinate user training and contingency procedures.
• Work with legal, privacy, security, and data teams to establish appropriate agreements, access permissions, secure information exchange, and records management.

• Work with analysts, investigators, and program leads to define project measures, maintain dashboards, and track progress against milestones, deliverables, and intended outcomes.
• Prepare accurate progress reports, presentations, and supporting documentation for leadership, sponsors, funders, and institutional stakeholders according to project requirements and deadlines.
• Identify performance gaps, coordinate reviews of their causes, assign improvement actions, and assess results. Communicate data limitations, delivery risks, and decisions requiring leadership input.
• Support evaluation, dissemination of findings, and preparation of project reports, presentations, manuscripts, or funding proposals in collaboration with the responsible teams.

• Develop and monitor project budgets with program leads, finance, and grants administration. Track expenditures, commitments, invoices, staffing allocations, and variances; maintain documentation for review and audit.
• Coordinate compliance with funding terms and institutional financial procedures, including required reports and approved budget changes. Ensure costs are allocated appropriately across projects and funding sources, with no duplicate charging.
• Support sustainability planning, resource forecasting, and future funding opportunities. Coordinate project closeout, transfer of ongoing activities, and documentation of lessons learned for subsequent projects.

• Bachelor’s degree in healthcare administration, public health, business administration, nursing, health sciences, or a related field.

• At least five years of progressively responsible experience in program management, healthcare operations, clinical research, public health, or a related area, including at least two years leading projects or multidisciplinary teams.
• Demonstrated ability to manage project plans, budgets, deliverables, risks, and partner relationships, and to coordinate multiple priorities and deadlines.
• Experience with performance reporting, project documentation, and budget tracking in a healthcare, research, academic, or public health setting.
• Strong communication, organization, facilitation, and problem-solving skills; ability to interpret performance data and collaborate effectively with clinical, research, administrative, and community partners.
• Proficiency with project-management tools, spreadsheets, presentations, and collaborative systems; knowledge of confidentiality, secure data handling, and applicable institutional procedures.

• Master’s degree in a relevant field; Project Management Professional (PMP) or comparable certification.

• Experience with grant-funded programs, clinical research, quality improvement, or implementation of new clinical or community services.
• Experience in diabetes, obesity, cardiometabolic disease, digital health, or rural and underserved populations; familiarity with research oversight, healthcare reimbursement, or sustainability planning.