Post Experience Education Services Delivery Manager

Macquarie University
April 14, 2024
Offerd Salary:$133,989 to $141,514
Working address:N/A
Contract Type:fixed term contract
Working Time:Full time
Working type:N/A
Ref info:N/A

Macquarie Business School (MQBS) is seeking an experienced and driven Education Services Delivery Manager to lead Executive Education professional services.

• Salary Package: From $133,989 to $141,514 (HEW 9) p.a., plus 17% superannuation and annual leave loading • Appointment Type: Full-time, 1-year fixed term contract with flexible work arrangements • Location: Macquarie University (North Ryde) and City Campus


Reporting to the Head of Education Services, the position will develop and implement strategy and manage the teams supporting postgraduate “post- experience” courses, such as the MBA, and non-award courses.

Key Accountabilities

  • In collaboration with the Head of Educational Services, Deputy Dean of Education and Employability and Faculty Executive Director, lead the successful delivery of the Faculty's PX educational services including:
  • Administration of faculty courses and units
  • Management and resolution of complex student issues including course enquires, student progression and complaints
  • Delivery of a high-quality Careers program that is embedded within the curriculum and external to the curriculum
  • Develop and implement the strategic direction of the Executive Education Program
  • Manage and coordinate student lifecycle and wellbeing processes/support activities across the Faculty, ensuring requirements are communicated and negotiated within University requirements, systems, timelines and appropriate governance frameworks.
  • In collaboration with the Head of Educational Services and the Deputy Dean (Education and Employability) or equivalent Associate Dean, manage the development and implementation of specific education projects for the Faculty, including defining and driving key deliverables and timeframes.
  • Build networking events with industry to provide career progression opportunities for the PX student cohort.
  • Manage, coach and develop staff within the PX Educational Services Delivery team and foster strong and collaborative working relationships, and support for individual performance.
  • About You You will be a driven, strategic leader with a proven track record for delivering service excellence. A natural multitasker, used to fast-paced and complex environments, your success in higher education or similar fields leading industry engagement and customer experience / life cycle initiatives will demonstrate your relationship management and project management acumen.

    The successful applicant will work closely with academic leads, other professional service leads and key industry to deliver high quality student experiences.

    About Us By engaging with the world around us, Macquarie Business School helps provide students with the knowledge and insight to make a positive impact, produce innovative research, provide visionary analysis and demonstrate thought leadership.

    We work with our academic and corporate partners, students and alumni to create and share research that addresses business and societal challenges.

    We educate future leaders and take pride in our integrated curriculum, which develops robust skill sets and attracts higher degree students to engage in high-quality research. Our courses are recognised by key industry bodies and include the country's longest-running and most highly regarded actuarial studies and finance programs. The highly innovative Global MBA program has been launched on the Coursera platform to critical review, and a range of new and exciting on-campus programs have recently entered the market.

    Macquarie Business School is on an exciting trajectory and aspires to be recognised as a leading global centre of business education and research, working in partnership with business and other stakeholders to transform the lives of our students, generate change in policy and practice, and make a positive impact in the world.

    To Apply

    To be considered for this position, please apply online by submitting your CV and a separate (2-page maximum) cover letter that demonstrates how you meet the following selection criteria:

  • Relevant tertiary qualification and extensive relevant experience
  • Contributing to the design, development and managing implementation of customer experience or business development strategies, operational plans and initiatives
  • Extensive experience leading and successfully implementing multiple projects and/ or events simultaneously
  • Ability to identify, build and nurture partnerships with external organisations to support organisational strategy
  • Synthesising and analysing data from a number of sources to prepare presentations, reports and submissions for internal and external audiences
  • Demonstrated experience developing, coaching and supporting team members and colleagues
  • Specific Role Enquiries: Sandra Harrison, Head of Education Services (MQBS) at [email protected]

    General Recruitment Enquiries: Samantha Poulos, HR Consultant at [email protected]

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    14/04/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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