Pharmacy Technician Specialist - Quality Improvement, Retzky College of Pharmacy

Pharmacy Technician Specialist - Quality Improvement, Retzky College of Pharmacy

Location: Chicago, IL, US · Posted: 10/15/2026 · Closes: 10/22/2026 · Reference: 21140

The Pharmacy Technician Specialist, QI assists with the coordination and implementation of the Ambulatory Care Pharmacy Unit's quality improvement program and helps assure compliance to all regulatory standards. The Pharmacy Technician Specialist, QI assists with the coordination of training and orientation of all new pharmacy technicians, pharmacy externs, pharmacists, and other pharmacy staff. Duties Responsibilities: Communications Interact with pharmacy technicians, externs, and pharmacists to maintain continuous quality improvement as related to program activities. Act as a liaison to effectively communicate with the Pharmacy Information System (IS) team and patient care providers on FDA medication drug recalls, market withdrawals, and notifications in compliance with all state and federal requirements. Manage communication about audit results, reporting, and compliance follow-up procedures between Ambulatory Care Pharmacy, on-site clinics, and off-site clinics. Attend meetings to establish and maintain effective communication and working relationships with the Ambulatory Care Pharmacy staff, UI Health Communities, and outside partnerships within UI Health to facilitate the successful completion of special projects. Compliance Responsible for pharmacy compliance with departmental policies/procedures, state, and federal laws, The Joint Commission (TJC), and other legal, regulatory, and professional standards regarding medication use and safety. Provide training documentation of the successful completion of training to the pharmacy managers as required for pharmacy technicians, pharmacy externs, pharmacists, and other pharmacy staff as applicable to assure compliance with state laws. Ensure Ambulatory Care Pharmacy Unit compliance to all annual Learning Management System (LMS) modules and Fraud, Waste, and Abuse (FWA) training requirements. Function as a resource through interdisciplinary pharmacy and hospital committees to ensure compliance with external departments, University Health Services (UHS), Office of Continuing Education and Meeting Services (OCEMS) Department, and Nursing Department. Quality Improvement (QI) Develop protocols for new QI audits. Identify and analyze the strengths and weaknesses of QI audits, evaluate data, and prepare scheduled reports of quality improvement indicators/metrics to Assistant Director. Assist and support the policy committee with reviewing and updating the Ambulatory Care Pharmacy Policies. Monitor, audit and perform random quality inspections on drug boxes, crash carts, medication refrigerators to assess quality levels in the UI Health Ambulatory Clinics for the purpose of assuring proper drug storage, expired medication, and adherence to the Ambulatory Care Policy, as required. Collaborate with the WAM/Safety Committee monthly and discuss safe medication practices to reduce patient harm from medication hazards and errors, medication error prevention, and medication error reporting practices. Auditing/Reporting Conduct audits of various data sources, and coordinate documentation records to assure compliance with state and federal laws, and The Joint Commission (TJC) standards. Collect and review monthly data from pharmacy managers/lead technicians to compose complete, accurate databases and logs. Coordinate data collection to provide information and statistics related to operational and financial performance within the Ambulatory Care Pharmacy Unit and summarize data to report to the Assistant Director and pharmacy managers. Create, interpret, and prepare reports on quality control issues and recommend corrective action plans to staff, pharmacy managers, committee, and Assistant Director. Evaluate data and review status of compliance for Medication Management Standards to the Ambulatory Care Pharmacy Nursing Operations Committee and provide clinic managers with both short-term resolutions and long-term action plans. Staff Training Conduct, oversee, coordinate, and train staff on the completion of monthly medication area inspections for UI Health clinics to ensure compliance with the Ambulatory Care policies, Illinois Department of Public Health (IDPH) regulations, and TJC Medication Management Standards. Supervise, coordinate, and evaluate the duties and functions performed by the Quality Improvement Extern within the Ambulatory Care Pharmacy. Provide unit orientation to new hire employees to Ambulatory Care Pharmacy customer service standards and policies and procedures including UI Health behavioral values. Identify, develop, implement, and track training and certification programs for pharmacy technicians, pharmacy externs, pharmacists, and other pharmacy staff. Assist in the coordination of the unit’s pharmacy mentoring programs with high school students as needed. Assist with the planning and coordination of training, continuing education, staff development activities, and Ambulatory Care Pharmacy Unit orientation. Administrative Implement and check performance standards, evaluation processes and procedures used for tracking training and certification programs for pharmacy staff. Organize records and databases to ensure an efficient system during audits. Assist with the screening, interviewing, and selection process of pharmacy extern candidates for the QI extern position. Perform other duties to assist the pharmacy unit as assigned.