Patient Service Coordinator (Neurology) Luthervile, MD, United States Posted 10 hours ago

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Patient Service Coordinator (Neurology)

Luthervile, MD, United StatesApply NowFind out how well you match with this jobAffiliated Office AddressLuthervile, MD, United StatesRequisition ID122621Date CreatedOctober 01, 2026Job FunctionClerical/Administrative SupportExempt StatusNon-ExemptShift TypeFull TimeScheduleM-F 8:30 am - 5:00 pmWorksite24-MD:JH at Greenspring StationWork ModalityOn-site: 90-100% of hours worked on-site

The Department of Neurology is seeking a Patient Service Coordinator to work as a team member at the Falls Concourse at Johns Hopkins Green Spring Station campus. This a unique role with administrative and clinical functions with opportunities to work in different environments, which includes our Howard County site from time to time. We are looking for an exceptional team member! We have great group of doctors, nurses, patients, and staff.

Specific Duties & Responsibilities

• Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Department of Neurosciences at Green Spring Station.
• Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for clinic appointments, relaying any necessary information to the patient regarding the appt.
• Coordinate visits either within the department or between several departments.
• Confirm appointments, manage cancellations, reschedules, and new appointments.
• Telephone interview patients and/or family members to obtain accurate pre-registration information pertinent to the visit.
• Communicate directions, appointment information, in a helpful, courteous demeanor.
• Send medical questionnaire forms to patients to obtain missing information as needed.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Fill vacancies due to cancellations.
• Register patients for clinical appointments using the computerized database.
• Inform patients of the costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance as needed.
• Arrange or assist in arranging patient transportation if needed.
• Answer phones, respond to messages, and provide routine information to callers.
• If a patient must be admitted to the hospital, provide necessary documents to the receiving facility as needed.
• Collect time of service payments, issue receipt.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Assist with basic insurance and third-party queries and explain payment policies as applicable.
• Provide accurate and timely messages to MDs, fulfill HIPAA compliant incoming and outgoing medical records requests, manage incoming and outgoing faxes, in-basket messages
• In close partnership with health care team, assures smooth and efficient patient flow and clinical operation.
• Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs.
• Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance.
• Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognizes patient care trends affecting unit supplies and notifies clinic manager. Removes and replaces supplies prior to expiration.
• Operates clinical equipment according to equipment procedures including safety and quality control checks. Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Reports findings to appropriate person or arranges for repairs as required.
• Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands.
• Works with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solves obstacles to throughput process and notifies manager and patients of wait time.
• Assist with front desk duties, including but not limited to- filing, scanning, purging records, clearing the fax machine and distributing documents appropriately, printing EPR notes.

Minimum Qualifications

• High School Diploma or graduation equivalent
• One year work experience in customer service required. 
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Knowledge of medical insurance coverage.
• Two years in a similar service-oriented industry.
• Experience in the Johns Hopkins system.

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Classified Title: Patient Service Coordinator  
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.60 - $29.50 HRLY ($47,944 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30 am - 5:00 pm 
FLSA Status: Non-Exempt 
Location: JH at Greenspring Station  
Department name: SOM Neuro Amb and Ancillary Services  
Personnel area: School of Medicine 

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Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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