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University of Alabama at Birmingham
Administration/Managerment

Patient Service Coordinator 1 (Temp)

University of Alabama at Birmingham · United States
Deadline
Mar 03, 2027
Closing in 135 days
Location
N/A
United States
Employment
Temporary
Full time
Reference
N/A
Posted Sep 08, 2026

About the role

Patient Service Coordinator 1 (Temp)

Reference: T237821

General Responsibilities

Under general supervision and in accordance with UAB Medicine's established policies and procedures, provides a variety of specialized support services for assigned physicians and advanced practice providers. Responsibilities may include scheduling and adding patients to clinic appointments, answering and routing telephone calls, entering demographic and insurance information into the IDX system, obtaining insurance authorizations and referrals, and scheduling surgical procedures. May assist with patient registration and checkout, collect copayments, communicate with patients, and perform follow-up activities as needed. Coordinates patient care with external providers and satellite clinics. May also complete clerical duties related to patient care, including processing home health documentation and patient/family medical leave forms.

Key Duties & Responsibilities

  • Patient Communication and Support
  • Responds to patient inquiries and identifies solutions consistent with established policies and procedures.
  • Obtains and verifies patient demographic and insurance information in IDX/EMMI according to IDX standards.
  • Processes patient inquiries, messages, and requests promptly, efficiently, and professionally while maintaining patient confidentiality.
  • Routes messages to the appropriate clinical staff in a timely manner.
  • Resolves patient concerns or escalates issues as appropriate.
  • Accurately documents actions taken to address and resolve patient issues.
  • Scheduling and Coordination
  • Communicates with patients, insurance carriers, physicians, and external offices to coordinate appointments and medical procedures.
  • Requests and gathers required patient information.
  • Calls in prescription refills in accordance with established protocols.
  • Provides information related to clinic operations.
  • Coordinates with referring physicians and requests medical records as needed.
  • Clinical and Operational Coordination
  • Collaborates with physicians, nurses, and other staff regarding office operations, work assignments, and patient concerns.
  • Assists with patient triage calls and consults with nursing staff and/or physicians as appropriate.
  • Coordinates provider and nursing schedules to support clinic operations.
  • Administrative Support
  • Provides administrative support to assigned physicians.
  • Manages new patient clinic scheduling.
  • Documents communications with patients and external agencies regarding patient care.
  • Maintains patient lists and records.
  • Prepares reports and assists with special projects.
  • Maintains drug authorization records for specialty medications.
  • Referrals, Authorizations, and Billing Support
  • Assists with obtaining referrals, pre-certifications, and hospital admissions when required.
  • Initiates special billing processes when applicable (e.g., clinical trials, workers' compensation, transplant patients).
  • Documents required information to ensure accurate processing and filing of patient claims.
  • Performs other duties as assigned.
  • Performs other duties as assigned.

    • Minimum Requirements High school diploma or equivalent and one (1) year office/clerical experience in customer service, call center, physician office or other clinical environment required. Demonstrated organizational and leadership skills; excellent customer service and communication skills .Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred.

    UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

    How to apply

    Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.

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