Deadline
Oct 19, 2026
Closing today
Location
N/A
United States
Employment
Temporary
Full time
Reference
N/A
Posted
Oct 12, 2026
Offered salary$16.20-24.82/hour
About the role
Patient Relations Assistant/UKHC
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Posting Details
Posting Details| Job Title | Patient Relations Assistant/UKHC |
|---|---|
| Requisition Number | RE56082 |
| Working Title | Patient Relations Assistant |
| Department Name | M3030:Cancer Clinic Services |
| Work Location | Lexington, KY |
| Grade Level | 06 |
| Salary Range | $16.20-24.82/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | HS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 3.5 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures. |
| Shift | Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed. |
| Job Summary | The Patient Relations Assistant is a first-line customer service representative for the Comprehensive Breast Care Center. This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines. Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients’ needs (eg. provide directions/way finding), monitoring wait times for individual patients, communicating appropriate techniques such as “blameless apology” to manage patient wait time expectations. In addition, this position will be responsible for resolving patient complaints in an empathetic and timely manner, collaborating with teammates and leadership to prevent and resolve service failure process problems, and ensuring proficient patient registration. The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, and recognizes and provides initial resolution of errors in computer system. |
| Skills / Knowledge / Abilities | The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | High School diploma plus four or more years related experience preferred. |
| Deadline to Apply | 10/19/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
Please indicate your years of paid work experience in customer service.
- None
- More than 0, through 1 year
- More than 1, through 3 years
- More than 3 years
- *
Please describe a situation when you delivered exceptional customer service to resolve a patient or physician complaint.
(Open Ended Question)
- *
Do you have experience with customer service in an academic or other professional setting where it was necessary to deal with the public by phone and/or in-person?
- Yes
- No
- *
Please indicate your paid employment experience with UK systems (APM, SCM and/or PM).
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years
- *
Please choose the answer that best describes your amount of paid employment experience working with oncology patients.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years
Applicant Documents
Required Documents Optional Documents- Resume
- Cover Letter
How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.
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