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University at Buffalo
Administration/Managerment

Patient Manager, School of Dental Medicine

University at Buffalo · United States
Deadline
Apr 14, 2027
Closing in 177 days
Location
N/A
United States
Employment
Permanent
Full time
Reference
N/A
Posted Oct 16, 2026
Offered salary$38,000 – $45,000

About the role

Employment Opportunities

Patient Manager, School of Dental Medicine

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Posting Details

Position Information
Fiscal Year 2024-2025
Position Title Patient Manager, School of Dental Medicine
Posting Category Staff
Department Clinic Operations
Posting Number U250047
Posting Link https://www.ubjobs.buffalo.edu/postings/57526
Employer UB Foundation Activities
Appointment Term
Position Type
Posting Detail Information
Position Summary The School of Dental Medicine at the University at Buffalo is seeking applications for a Patient Manager. This position will report to the Patient Manager Lead.

Job responsibilities include:
  • Manage / Schedule patients for students.
  • Schedule follow-up patient appts (as determined by faculty & assigned student).
  • Maintain and understand faculty clinic coverage.
  • Provide patient education.
  • Coordinate schedule changes with students, clinical staff and clinic faculty.
  • Manage forms, referrals, screening, cancellations and reschedules as needed.
  • Create new patient records.
  • Verify payments and prior authorization approval before appts are scheduled.
  • Recommend discharge / NATC patients when patient is non-compliant with UB protocols.
  • Assign new patient screening and dental assisting to students for credit.
  • Mail out patient correspondences and answer telephone calls/questions from patients interested in or receiving treatment.
  • CPE Scheduling for endo (CPE10), ODS (CPE6).
  • Assign recall patients to students on recall rotation.
  • Assist with the scanning in of documentation in the EMR.
  • Block and modify student schedules for approved time off.
  • Schedule for predoc endo screening and predoc endo including external referrals.
  • Create patient charts and verify insurance as needed.
  • Attend scheduled meetings 4-5 times each semester.
  • Schedule recall appointments.
  • Perform other tasks assigned by clinical operational leadership as needed.

Work Hours:
Monday – Friday 8:30 a.m. – 5:00 p.m.
Learn more:
  • Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
  • Being a part of the University at Buffalo community.

The University at Buffalo is an equal opportunity employer (EOE) and welcomes all to apply including veterans and individuals with a disability.
Minimum Qualifications
  • High school diploma
  • One year of relevant experience
Preferred Qualifications
  • Associates degree or higher
  • Three years of experience
  • Dental office experience
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Prior role with patient/customer facing interaction
  • Excellent communication skills, experience working with diverse populations, and attention to detail
  • Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Familiar with virtual communication platforms like Zoom, Microsoft Teams, or equivalent
Physical Demands
Driving Requirements This position will never drive a university owned vehicle.
Salary Range $38,000 – $45,000
Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate.
Job Type Full-Time
Campus South Campus
Posting Alerts
Special Instructions Summary
Is a background check required for this posting? Yes
Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.
Contact Information
Contact's Name Nicole Mundt
Contact's Pronouns
Contact's Title Patient Manager Supervisor
Contact's Email [email protected]
Contact's Phone 716-829-3227
Posting Dates
Posted 06/13/2025
Deadline for Applicants Open Until Filled
Date to be filled
References
Number of References Required 3
Reference Cutoff Date
Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate your current employment affiliation with the University at Buffalo.
    • Faculty
    • Faculty Student Association (FSA)
    • Research Foundation Employee
    • State Classified
    • State Professional
    • UB Foundation
    • TA/GA
    • Student
    • No Current Employment Affiliation
  2. * How did you first hear about this employment opportunity?
    • AcademicKeys.com
    • CareerExposure.com
    • CareerWomen.com
    • Chronicle of Higher Education
    • DiversitySearch.com
    • GoogleJobs.com
    • HERCjobs.org
    • HigherEdJobs.com
    • IMDiversity.com
    • Indeed.com
    • LinkedIn.com
    • MBACareers.com
    • Conference
    • Personal Referral
    • UBJobs.buffalo.edu
    • Other
    • WNY Jobs

Documents Needed To Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

How to apply

Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.

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