Patient Care Coordinator
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Posting Details
Position Information
Job Title Patient Care Coordinator
Union Level V
Department Department of Clinic Administration
Campus San Francisco
Posting Number 201304340P
Full or Part Time Full Time
Number of Months 12
Work Schedule
Position End Date
Open Date 07/23/2026
Close Date
Open Until Filled Yes
Special Instructions to Applicants For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5)
business days of the posting period.
External: External applicants will be considered on the sixth (6) business
day of the posting period.
For in-person roles: This is an in-person role, and the successful
candidate must be willing to relocate within California, preferably within 25
miles of the (City) Pacific campus. For online roles: While this is an
online position, Pacific's three campuses are within California and its
faculty and staff are mostly California residents. For administrative
purposes, California residents are preferred. Out of state hires must be
approved either by the Provost and Executive Vice President for Academic
Affairs (for academic hires) or by the Chief Financial Officer and Executive
Vice President for Finance and Operations.
Sponsorship This position is not eligible for a visa sponsorship now or in the future.
Position Summary Information
Primary Purpose Under the immediate supervision of the Clinic Manager, performs various patient and financial management functions.
University of the Pacific recognizes that diversity, equity, and inclusion is
foundational to the success of our valued students and employees. We
prioritize policy and decision-making that demonstrates awareness of, and
responsiveness to, the ways socio-cultural forces related to race, gender,
ability, sexuality, socio-economic status, etc. impede or propel students,
faculty, and staff.
Essential Functions
Discuss financial cost with patients regarding their dental treatment and provide financial clearance; obtain management approval for large treatment plans; complete electronic fund transfer forms as needed.
Verify eligibility and plan benefits for private and public insurance; prepare, submit, trace and process pre-determinations to insurance company; input and scan all benefit information onto patient file.
Estimate and explain out of pocket cost to patients based on insurance benefits and limitations; interview patients inquiring about financial payment plans; execute financial payment plan for qualified applicants and explain contract agreement.
Provide account summary and complete forms as requested by patient (i.e. verification of dental expenses for housing purposes, HRAs).
Collect, process, and balance payments; correspond with third party payees/organizations regarding payment; validate credits and progress refund request for approval.
Ensure that all necessary forms, documentation and x-rays meet Denti-cal guidelines prior to approving treatment; provide and assist students and residents with compliant CDT coding.
Audit and maintain patient financial accounts for accuracy; provide information to students, residents and patients regarding billing problems or resolutions; assist students with financial chart locks and billing issue forms.
Run monthly reports for accounts on payment plans and modify as needed.; contact patients to collect past due payments and process return statements; review delinquent account report to determine collection proceeding.
Research, contact and provide information as requested by insurance companies; notify insurance department regarding insurance billing and claim status.
Support processing needs of special grant programs and special discounts offered annually during Mock Boards.
Respond to all patient inquiry/dispute regarding their account in a timely manner; refer patient issues and concerns related to treatment to appropriate Group Practice Leader or Patient Relations Liaison as needed.
Grade students quarterly based on professionalism, patient management skills and knowledge of financial protocol; participate in 1st/2nd year student orientation; providing guidance regarding clinic financial policies and approvals; participate in year-end clearing progress.
Provide back up for CARE Coordinator as needed for treatment approval.
Order, stock and dispense CAMBRA products.
Maintain student/patient sign up list in a timely manner.
Perform all other duties as assigned by the Manager, Clinic Financial Operations.
Minimum Qualifications Knowledge of:
Dental terminology and treatments.
Dental insurance procedures.
Accounts receivable management.
Principles of dental office management or general office methods and
procedures.
Ability to:
Communicate effectively with faculty, staff, students, and patients.
Explain to patients their financial obligations to the School of Dentistry
for dental procedures in appropriate terms.
Utilize patient management system to run financial reports.
Pay close attention to detail.
Communicate with insurance companies to ascertain patient coverage.
Clarify patient accounts when patients have billing concerns.
Evaluate and resolve patient care management problems satisfactorily.
Maintain professional composure and demeanor.
Coordinate a variety of responsibilities in stressful situations.
Experience:
Minimum of three years of dental insurance billing experience in a group
practice or dental school setting.
Education:
High school diploma or equivalent.
Preferred Qualifications Education:
AA or Bachelor degree.
Distinguish Characteristic:
Bilingual skills helpful.
Other:
Experience and sensitivity in working with people of diverse backgrounds
and cultures.
Demonstrated experience in advancing social justice, equity, and inclusion
in a university setting.
Ability to engage and integrate culturally responsive practices and
knowledge in their work.
Physical Requirements The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
Work performed is primarily general office/administrative with frequent
use of computer keyboard and phone; requires sitting majority of the
working day; occasional standing, bending and walking.
Occasional lifting of up to 15lbs should be anticipated.
Hiring Range $35.29 per hour
Background Check Statement All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific
complies with California Assembly Bill 810, requiring candidates accepting
conditional job offers to disclose any final administrative or judicial
findings, ongoing proceedings, allegations, resignations under investigation,
or appeals related to sexual harassment or misconduct within the past seven
years.
Anti-Discrimination/EEO Policy Statement University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.
Posting Specific Questions
Required fields are indicated with an asterisk ().
How did you first learn about this employment opportunity?
University of the Pacific Website
Asianlife.com
Blackperspective.com
CentralValleyJobs.com
Craigslist
Dice.com
Higheredjobs.com
Hispanic-Jobs.com
Indeed.com
Insidehighered.com
LinkedIn
Lgbtconnect.com
Metrochamber.org
Monster.com
Thelaa.org
SimplyHired.com
Workplacediversity.com
Association of American Colleges and Universities (AAC&U)
Chronicle of HIgher Education
Diverse Issues in Higher Education
EDUCAUSE
Higher Education Recruitment Consortium (HERC)
Higher Education Recruitment Consortium - Northern California (NorCal HERC)
Modesto Bee
Pacific Employee
Personal Referral
Professional or Association Listserv
Publication or website from a professional organization
Sacramento Bee
San Francisco Chronicle
Stockton Record
Agency Referral
Other Online Job Board
Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly: Have you received notice that you are under review for possible exclusion from any federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
Yes
No
Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly: Are you currently excluded from participation in federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
Yes
No
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
Other Document
