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Position Overview
The PACT Mentor of the Professional Advising and Coaching Team (PACT) plays
a vital role in supporting University Advisement initiatives aligned with the
University's Strategic Plan. This role reinforces the advising mission and
commitment to offer structured advising, actionable mentorship, proactive
intervention, and a demonstrated standard of care to all Mercy students. This
position combines academic advising, career exploration, and holistic student
support to ensure every student feels welcomed, supported, and empowered to
succeed and graduate on time.
Key Responsibilities
Student Advising & Mentorship
Provide comprehensive academic advisement to an assigned caseload of
approximately 200 students
Guide students in course selection, academic planning, and degree
progression
Monitor student progress and intervene proactively to address academic
challenges
Advocate for student success by connecting students with appropriate
campus resources and support services
Career Development & Planning
Offer career exploration resources and guidance to help students identify
meaningful career paths that align with their academic pursuits
Support students in developing timely, actionable career plans that
complement their educational journey
Collaboration & Partnerships
Collaborate with various university departments to identify and provide
comprehensive resources for students
Build and maintain strong working relationships across campus to enhance
student support networks
Participate in university-wide initiatives that promote student retention
and success
Additional Duties
Contribute to program development and continuous improvement initiatives
Perform other related duties as assigned to support student success
Required Qualifications
Bachelor's degree
Demonstrated commitment to student success and advocacy
Strong interpersonal and communication skills with ability to build
rapport with diverse student populations
Ability to provide exceptional customer service and student-centered
support
Strong organizational and time management abilities
Effective communication skills, both written and verbal
Proficiency with student information systems and Microsoft Office Suite
Ability to work collaboratively in a team environment
Preferred Qualifications
1-2 years of experience in academic advising, mentoring, student affairs,
or related field
Master's degree in Higher Education, Student Affairs, Counseling, or
related discipline
Experience working with first-generation college students,
underrepresented populations, or non-traditional students
Bilingual
Familiarity with Higher Education technology platforms (ex: Banner,
DegreeWorks, Slate)
Familiarity with retention strategies and student success initiatives
