Optician- Forest Grove Eye Clinic
Location: College of Optometry, Forest Grove - Forest Grove, OR 97116 ·
Type: Full Time · Category: Faculty and Staff
Description
Pacific University achieves excellence and distinction by investing in
exceptional people to think, care, create, and pursue justice in our world. We
embrace discovery in a close and nurturing environment that leads to genuine
transformation. Our community is diverse, sustainable, and dedicated to
discovery and excellence in teaching, scholarship, and practice.
At Pacific University, we thrive in an extraordinary environment, surrounded
by the beauty of the great Pacific Northwest, with campus locations in Forest
Grove, Hillsboro, and Eugene. We humbly acknowledge and thank the original
caretakers of the lands on which we live, work, teach, and acquire and share
knowledge.
GENERAL DESCRIPTION OF POSITION:
Responsible for providing optical services and administrative support at the
Forest Grove Eye Clinic. Bilingual-English and Spanish Preferred.
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:
Greet and provide optical assistance to patients and student interns. This
includes frame selection, dispensing, adjusting, repairs, and responding
to telephone inquiries, being professional, positive and utilizing strong
customer service skills.
Determine specific data for prescription orders, verify completeness of
orders prepared by students, process orders based on appropriate third
party payer requirements, track status of orders and determine cause for
delays, and provide for verification of materials received from labs.
Responsible for maintaining communications with patients while material
orders are in process. This includes notifying patients of order delays,
contacting patients when orders are ready for dispensing, responding to
optical related inquiries, etc.
Serve as a technical resource to interns, staff optometrists, and faculty
regarding optical products and managed care coverage of materials. This
requires maintaining current knowledge on latest developments in the
industry through review of literature and continuing education.
Maintain patient confidentiality, follow HIPAA policy and procedures to
protect patient medical and financial information.
Process patient orders including collection of fees, proper patient care
documentation, posting payments, updating and verifying information in the
electronic health record (EHR).
Work closely with the reception office staff to insure proper coordination
of patient care activities.
Willingly performs other position related or implied tasks, and works with
the Directors of Clinic, Director of Ophthalmic Services and Clinic
Manager, and/or Associate Dean of Clinical Programs, and administrative
staff to continuously explore ways to improve clinical hands-on student
SECONDARY FUNCTIONS:
Perform other related duties as assigned.
JOB SCOPE:
Performs duties independently with minimal supervision, operating from
specific and definite directions and instructions, yet work is checked or
verified. Decisions are made within general university policy constraints but
occasionally require independent decision making. Errors could affect smooth
and efficient optical/clinic operations.
SUPERVISOR RESPONSIBILITY:
Job has no supervisory responsibility.
Qualifications
EDUCATION AND/OR EXPERIENCE:
High school diploma or equivalent.
Three years practical experience in dispensing or documented successful
completion of a one year or longer academic program in dispensing
opticianry or optical technology with a dispensing emphasis.
Must possess or obtain ABO Certification within one year of hire date.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:
Communicates with students, faculty, staff and the public appropriate to
the age of the individual served.
Builds on basic learning and carries it from one situation to another.
Demonstrates critical thinking skills in problem solving and decision-
making.
Asks questions and seeks assistance.
Takes responsibility to eliminate the source of problems.
Demonstrates confidentiality regarding information pertaining to all
students, faculty and staff.
Maintains proper appearance and personal conduct for the employee's
particular job.
Uses effective communication skills taking into consideration body
language, filters, listening, paraphrasing, and questions with all
customers.
Demonstrates ability to work in a team environment.
Strong word processing and database management skills. Working knowledge
of computers and standard office equipment
Demonstrated ability to support, and maintain diversity among students,
faculty, and staff and works to establish and maintain a diverse and
inclusive work environment.
Excellent verbal and written communication skills and the ability to apply
good judgment and a professional manner when interacting with students,
patients, faculty, optometric physicians, co-workers, and others in the
health care community.
Proven ability to work within the guidelines of good Optometric practice.
Professional appearance and a high level of self-motivation and interest
in optometry program development.
Strong word processing and database management skills. Working knowledge
of computers and standard office equipment
Must comply with HIPAA rules and procedures as described in the Pacific
University College of Optometry Privacy Policies and Procedures Manual.
Must possess the skills and motivation necessary to work independently and
as a team member.
Ability to respect the roles and challenges of staff, students, faculty,
College administration, and other members of the University community.
Must be willing to travel as needed to satellite EyeTrends optical
locations.
Must be highly organized, flexible, sensitive to meeting deadlines, able
to exercise good judgment in prioritizing and developing efficient work
methods.
Bilingual – English and Spanish – preferred.
WORKING CONDITIONS:
Must be willing to adapt work schedule to meet the needs of the EyeTrends
Optical.
PHYSICAL ACTIVITIES:
x Climbing x Stooping x Kneeling x Crouching x Reaching x Standing x Walking x
Pushing x Pulling x Lifting x Fingering
x Grasping x Talking x Hearing x Repetitive motion
PHYSICAL REQUIREMENTS :
x Sedentary work x Light work x Visual acuity
APPLICATION PROCESS
To apply, please upload your resume along with your Paycom application.
Only qualified applicants will be contacted for an interview. During the
selection process, we will strive to provide timely notifications. The
selection process may vary from recruitment to recruitment but typically
includes multiple interviews and may take several weeks depending on the
position. All qualified applicants will be notified once the selection process
has closed.
Offers of employment at Pacific University are contingent upon proof of
eligibility to work in the United States and completion of a background
check.
At Pacific University, we are dedicated to offering experiences that are
authentic, holistic, equity-minded, and responsive. Our communal success rests
on the recognition that complex problems and effective solutions are best
approached by teams with a variety of diverse perspectives. and life
experiences. As we continue to develop our equity practices, we actively
promote access to opportunities and equitable pay for all employees.
We, who make up Pacific University, aspire to become a community of purpose
where everyone is enabled to be wholly and comfortably who they are;
accountable for inclusive behaviors and practices; built on trust, civility,
care, openness, and honest conversations often around critical subjects. We
know that these values are critical to prepare for a global world with complex
problems, through an asset-based mindset so that every one is afforded an
opportunity to succeed. We believe in fostering a workplace where every
employee is respected, their contributions are valued, and they are provided
opportunities to succeed.
COMPENSATION AND BENEFITS
We offer a comprehensive benefits package for qualifying employees. Current
benefits include:
Generous paid time off (for vacation, holidays—including winter break—and
sick leave)
Medical coverage with alternative care options (with in-network services
covered at 100% after payroll deduction)
Comprehensive dental and vision plans
Generous retirement contribution after one year of service with no match
required
Free mental health appointments
Tuition remission for employees and their dependent child(ren) who meet
eligibility requirements
On-campus benefits, including free access to our sports facility and
library
Discounts on campus food, bookstore purchases, clinic services, and
outdoor program gear rentals (including kayaks, snowshoes, and bikes)
EQUAL OPPORTUNITY EMPLOYMENT
Pacific University is an Equal Opportunity Employer and is committed to
complying with all applicable laws, including those concerning employment and
workplace policies. We are committed to fostering a non-discriminatory and
inclusive work environment. We are proud to encourage applications from
individuals of all backgrounds, including those from historically
underrepresented groups.
