Operations Officer (Internal only)

University of Stirling
February 13, 2024
Contact:N/A
Offerd Salary:£29,605-£36,024
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Operations Officer (Internal only) Apply Post Details

Internal applicants only

2 vacancies available in the following Faculties: Faculty of Arts and Humanities Faculty of Health Sciences and Sport

Full time Open ended

The closing date for applications is midnight on Tuesday 13 February 2024.

Expected start date March 11th or by mutual agreement.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

As the Operations Officer you will be a key member of the faculty's professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

A good team player and a leader, you will be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

This post is ideally suited to a candidate with a strong customer focused approach who has a track record in leading a team and building strong professional relationships across all levels of organisations.

Further enquiries regarding the post should be directed to Melissa Morton, Operations Manager, [email protected]

Description of Duties
  • Leading a team to provide a professional, high quality, and customer- focused service in an agile and dynamic workplace
  • Delivery of an efficient and effective service and experience to staff and students
  • Managing and delivering administrative support for student lifecycle administration
  • Commitment and contribution to continuous process improvement
  • Supporting workload and resource planning to deliver teaching and research
  • Monitoring delegated budgets and managing financial processes
  • Supporting business continuity and risk management planning
  • Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
  • Taking an operational lead in supporting University and Faculty quality assurance processes
  • Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
  • Providing efficient and effective committee management
  • For a full list of duties, please see the attached job description.

    Essential Criteria

    Qualifications

  • Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience
  • Communication

  • Communicating verbally and in writing
  • Distilling and communicating information to a range of audiences
  • Organisation and business planning

  • Planning and organising workload
  • Data Analysis

  • Drawing conclusions and presenting evidence-based findings
  • Using data to review and monitor performance
  • Gathering, assimilating and interpreting information
  • Digital

  • Utilising software to enable delivery
  • Interpersonal

  • Collaborating and working as a team
  • Establishing and managing relationships
  • Judgement
  • Thinking critically
  • Identifying, recommending and implementing solutions
  • People Management

  • Leading, managing, developing and coaching teams
  • Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

  • Delivering excellent service Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

  • Finding solutions Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

  • Embracing change Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

  • Using resources effectively Identifying and making the most productive use of resources including people, time, information, networks and budgets.

  • Engaging with the wider context Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

  • Developing self and others Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

  • Working together Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

  • Achieving Results Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

  • About Us

    Faculty of Arts and Humanities

    The Faculty of Arts and Humanities encompasses four multidisciplinary divisions: Communications, Media and Culture; History, Heritage and Politics; Literature and Languages, and Law and Philosophy. The University's largest faculty has earned a reputation for delivering some of the most highly-rated Arts and Humanities courses in the country. With a focus on innovation, exploration and creativity, you'll be part of a vibrant environment defined by world-class teaching and research. Staff thrive in a dynamic culture where collaboration is key, international links abound and the desire to make a meaningful contribution to society is always at the forefront of our minds.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Available documents
  • Grade 6 Operations Officer Job Description.docx
  • Grade 6 Operations Officer Role Profile.docx
  • Job number

    FAC01900

    Contract Type

    Open Ended

    Posting End Date

    13-Feb-2024

    Location:

    Stirling Campus

    Grade

    Grade6 £29,605-£36,024 p.a.

    Faculty/Service

    Faculty of Arts and Humanities Post Details

    Internal applicants only

    2 vacancies available in the following Faculties: Faculty of Arts and Humanities Faculty of Health Sciences and Sport

    Full time Open ended

    The closing date for applications is midnight on Tuesday 13 February 2024.

    Expected start date March 11th or by mutual agreement.

    There is an expectation that work will be undertaken in the UK.

    This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

    The Post

    As the Operations Officer you will be a key member of the faculty's professional services management team and will be responsible for the delivery of a high-quality service to academic staff, students and other key internal and external stakeholders.

    A good team player and a leader, you will be process-driven, can prioritise a range of tasks in a fast-paced environment, communicate at different levels, and have an excellent understanding of the planning and execution involved in the delivery of an efficient and effective administration service.

    This post is ideally suited to a candidate with a strong customer focused approach who has a track record in leading a team and building strong professional relationships across all levels of organisations.

    Further enquiries regarding the post should be directed to Melissa Morton, Operations Manager, [email protected]

    Description of Duties
  • Leading a team to provide a professional, high quality, and customer- focused service in an agile and dynamic workplace
  • Delivery of an efficient and effective service and experience to staff and students
  • Managing and delivering administrative support for student lifecycle administration
  • Commitment and contribution to continuous process improvement
  • Supporting workload and resource planning to deliver teaching and research
  • Monitoring delegated budgets and managing financial processes
  • Supporting business continuity and risk management planning
  • Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
  • Taking an operational lead in supporting University and Faculty quality assurance processes
  • Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
  • Providing efficient and effective committee management
  • For a full list of duties, please see the attached job description.

    Essential Criteria

    Qualifications

  • Educated to a minimum of degree level, or equivalent qualifications or equivalent professional experience
  • Communication

  • Communicating verbally and in writing
  • Distilling and communicating information to a range of audiences
  • Organisation and business planning

  • Planning and organising workload
  • Data Analysis

  • Drawing conclusions and presenting evidence-based findings
  • Using data to review and monitor performance
  • Gathering, assimilating and interpreting information
  • Digital

  • Utilising software to enable delivery
  • Interpersonal

  • Collaborating and working as a team
  • Establishing and managing relationships
  • Judgement
  • Thinking critically
  • Identifying, recommending and implementing solutions
  • People Management

  • Leading, managing, developing and coaching teams
  • Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

  • Delivering excellent service Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

  • Finding solutions Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

  • Embracing change Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

  • Using resources effectively Identifying and making the most productive use of resources including people, time, information, networks and budgets.

  • Engaging with the wider context Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

  • Developing self and others Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

  • Working together Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

  • Achieving Results Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

  • About Us

    Faculty of Arts and Humanities

    The Faculty of Arts and Humanities encompasses four multidisciplinary divisions: Communications, Media and Culture; History, Heritage and Politics; Literature and Languages, and Law and Philosophy. The University's largest faculty has earned a reputation for delivering some of the most highly-rated Arts and Humanities courses in the country. With a focus on innovation, exploration and creativity, you'll be part of a vibrant environment defined by world-class teaching and research. Staff thrive in a dynamic culture where collaboration is key, international links abound and the desire to make a meaningful contribution to society is always at the forefront of our minds.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Available documents
  • Grade 6 Operations Officer Job Description.docx
  • Grade 6 Operations Officer Role Profile.docx
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