Operations Manager

University of Glassgow
May 15, 2024
Offerd Salary:£39,347 - £44,263
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Operations Manager

Job Purpose

The postholder will manage the operations of the Participatory Harm Auditing Workbenches and Methodologies (PHAWM) keystone project, led by the University of Glasgow, and funded by Responsible AI (RAI) UK. The PHAWM project seeks to support diverse stakeholders without a background in AI, such as domain experts, regulators, decision subjects and end-users, undertake audits of predictive and generative AI, either individually or collectively. To enable stakeholders to carry out an audit, our project will produce workbenches that support them in assessing the quality and potential harms of AI. The participatory audits will be embedded in methodologies which guide how, when and who carries out these audits. We will train stakeholders in carrying out participatory audits and work towards a certification framework for AI solutions. Our project brings together a consortium of 7 academic institutions and 24 partner organisations to ensure that AI is safe and trustworthy. More information about RAI UK and keystone projects can be found at https: // www. rai.ac.uk/funding/keystone

Main Duties and Responsibilities

1. Plan and deliver a range of project activities, including workshops, networking events, and outreach events to ensure the successful completion of the project.

2. Act as first point of contact for the funder, external partners, and project members.

3. Organise the network of partners involved in the project.

4. Organise and deliver outreach and impact events.

5. Establish new partners where necessary.

6. Establish and maintain appropriate links, to ensure the successful flow of information and strong relationships with project stakeholders, both internal and external to the University of Glasgow.

7. Actively contribute to project management meetings / committees, and coordinate activities between other stakeholders, and the project leadership.

8. Provide advice and support for queries relating to the research project.

9. Work with project leadership and relevant finance teams to manage the budget and ensure the project delivers on its key performance indicators and to budget.

10. Provide appropriate management of information for monitoring and evaluation purposes.

11. Lead the management of knowledge exchange through the project and support the development of the impact and innovation pipeline related to the project.

12. Proactively identify opportunities to improve administrative systems, processes and procedures in order to improve the project delivery.

13. Undertake any other relevant project management support duties as required.

Knowledge, Qualifications, Skills and Experience

Knowledge / Qualifications


A1 Demonstrable ability to undertake the duties associated with this role or similar from past experience.

Or: Scottish Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training).

A2 Project management experience and expertise.

A3 Appropriate knowledge of the research and innovation environment in the UK.


B1 Appropriate knowledge in a subject relevant to responsible AI.

B2 An understanding of research grant management such as monitoring and evaluation.

B3 Suitable knowledge of administrative and support service, and their process design, systematic process improvement and monitoring.



C1 Excellent people management and interpersonal skills.

C2 Project management – both short-term deadline driven and longer term involving coordination across multiple stakeholders.

C3 Excellent oral and written communication skills with the ability to communicate across a range of stakeholders.

C4 Ability to exercise initiative and judgement and work independently but also as part of a team.

C5 Ability to interpret guidelines and prepare reports and budgets in line with the requirements set out by the project leadership and RAI UK.


D1 High level of influencing and negotiating skills.

D2 High degree of numeracy and excellent eye for detail and accuracy.

D3 Highly developed IT skills, particularly including Excel, Powerpoint, and other Microsoft Office application.

D4 Ability to work flexibly and adapt to changing environments.

D5 Ability to assess risks and financial implications.

D6 Ability to network effectively.



E1 Relevant experience of project management, or research or innovation administration in a related or similar role.

E2 Experience of processing, analysing and presenting information for a broad range of audiences.

E3 Experience of preparing and tracking budgets.


F1 Experience of the research and/or innovation environment.

F2 Experience of providing high quality advice and guidance on research management.

F3 Experience of development and implementation of impact and innovation plans.

F4 Experience in public communication and engagement.

F5 Experience of working with, or adjacent to responsible AI e.g., in an academic, industry, or policy setting.

Terms and Conditions

Salary will be Grade 7, £39,347 - £44,263 per annum pro rata.

This post is part-time (21 hours per week), and open ended with funding available until 31 March 2028 in the first instance.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.

Vacancy Ref : 145148 Close Date : 15-May-2024 23:45

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