Operations Manager - Integrated Counseling, Health and Wellness Services

Directs, coordinates and evaluates administrative professionals

Carries out supervisory responsibilities in accordance with all policies and applicable laws

Interviews, hires, and trains administrative employees

Provides support for all departmental job searches and new employee onboarding

Develops project implementation plans for various initiatives within the department of ICHW to ensure clear delegation of duties, timeliness of project completion, accurate data tracking, coordination with campus partners and vendors, and appropriate resource allocation

Collects and organizes data to better understand the patient/client experience, staff time utilization, resource allocation, and clinical outcomes/metrics

Coordinates with the ICHW leadership to create and implement process improvement plans that enhance patient/client experience, resource utilization, and clinical outcomes

Manages the collection of fees for service, billing of student accounts, and payment of expenditures within university guidelines

Coordinates with campus departments and vendors to resolve issues related to building management, technology support, human resources, and risk management

Coordinates the vendor contract-agreement process

Oversees expense reporting

Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interacts with confidence, patience and integrity to provide professional leadership during emergencies.

Complies with all Trinity University policies and guidelines.

Performs other duties as required.

Experience managing the operations of a health center.

One year of supervisory experience.

Proficiency in the use of English grammar and spelling.

Demonstrated skill and proficiency in supervision of staff

Accuracy in business math calculations.

Advanced administrative and clerical support.

Proficiency in Microsoft applications including Word, Excel, PowerPoint.

Excellent verbal and written communication skills.

Must be responsible, dependable and able to maintain confidentiality.

Advance knowledge of administrative practices and procedures.

Exceptional time management, organizational and problem-solving skills.

Ability to use independent judgment, specialized knowledge and coordination of office functions in a team setting.

Must have the ability to multi-task and work cooperatively with others.

Experienced with electronic health records.

Strong interpersonal skills and the ability to work and communicate with a diverse population and health care professionals.

Ability to evaluate situations and solve problems; objective and nonjudgmental.

May work under pressure to meet office deadlines and the needs of students.