Online Support Technician

Online Support Technician

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Position Details

WSU's Commitment to Equal Opportunity Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32). Position Information

Position Title	Online Support Technician
Requisition Number	H00531P
Position Category	Hourly/Work Study
Campus Location	Weber State University - Ogden, UT
Hours per week	15-25
Months per year	12
Alternate work schedule	Applicant needs to be able to work the following schedule for the remainder of the Fall semester: Monday from 8a-12p Tuesday from 1p-5p Wednesday from 8a-12p Thursday from 1p-5p Friday from 12p-4:30p* *(Friday availability is nice but is not required.)
Pay Grade
Salary
Hourly Pay Rate	$ 12.00
FLSA
Job Summary/Basic Function	This part-time job includes providing specialized support for the Canvas Learning Management System while collaborating with other departments such as the Library and Testing Centers to provide support for digital learning and testing environments. It will also include the remediation of documents for Accessibility purposes in addition to other technical issues for Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins. **This is a pooled position. Applicants are selected from the pool as positions become available. After a period of time, the pool will expire and applicants will be notified.
Required Qualifications	Must be a current Weber State University student to apply. Requires basic computer experience (Microsoft Office, Microsoft Windows and Mac operating systems, and various browsers.) Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided.
Preferred Qualifications	Prefer past customer service experience and excellent computer troubleshooting skills. Experience as an online student. Familiarity with issues common to Internet browsers.
Background Check?	No

Posting Detail Information

Job Open Date	09/24/2026
Review Date	09/26/2026
Job Close Date	10/24/2026
Open Until Filled
Quick Link for Direct Access to Posting	https://jobs.weber.edu/postings/6729
Notes to Applicant	To apply, complete the online application, attach a resume, and a cover letter. If you are hired, please keep in mind that you will need to complete the appropriate Payroll and HR documents prior to beginning work. The screening of applicants will begin immediately. Due to the Affordable Care Act (ACA), individuals who have worked in a salaried capacity for Weber State University are ineligible to be hired as an hourly or adjunct employee at Weber State for six months.

ADA Essential Job Function

ADA Essential Job Function

Physical Activity of this position	Operate, activate, use, prepare, inspect, place, detect, or position. , Grasping. Applying pressure to an object with the fingers and palm. , Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Physical Requirements of this position	Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or consistently to move objects, including the human body. Sitting most of the time. Walking and standing only occasionally if ever.
Visual Acuity Requirements including color, depth perception and field of vision.	Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position.	None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter

Optional Documents