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Office Professional - Teaching and Learning Center (On Site - University
Center, MI)
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Delta College Career Opportunities
Position Information
Position Title Office Professional - Teaching and Learning Center (On Site - University Center, MI)
Employee Group Support
Division/Department Teaching/Learning Center
Status Part-time, 29 hrs/week, 52 weeks/year
Starting Salary $17.53 – $19.45 per hour: Commensurate with Qualifications and
Experience
Position Summary Information
Position Accountabilities and Essential Functions The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.
POSITION SUMMARY:
The Office Professional provides administrative support to the TLC Manager
and WRIT Center Coordinator as well as the overall department. Additionally,
this individual serves as the first point-of-contact in the TLC and WRIT
Center; creates a welcoming, inclusive environment; and coordinates academic
referrals through the Student Support System.
The primary responsibilities are providing service excellence, scheduling
meetings and appointments, entering academic referrals into the database,
conducting outreach/follow-through, troubleshooting inquiries, training and
supervising student assistants, preparing onboarding and off-boarding
materials for staff, assisting with assessment projects and reporting,
drafting requisitions, assisting with budget requests, and providing support
services to the Manager and Coordinators of each area.
This position is recognized as a resource in the department and must share a
broad knowledge of college and departmental policies, procedures, and
operations. Not only does the position require a service orientation with
strong interpersonal communication skills, but also exceptional time
management, organization, and attention to detail. Indeed, the ability to
anticipate/prioritize administrative support needs, follow departmental
procedures, implement systems to track assignments, and follow through on
administrative requests by deadlines is important. The individual in this
position must be friendly, dependable, self-motivated, and detail-oriented.
The core hours for the TLC are typically Monday – Thursday 8:00am – 6:00pm and
Friday 8:00am – 4:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE
FOLLOWING:
Administrative Office Support
Facilitating administrative support for the Manager and WRIT Coordinator:
anticipating needs, sharing updates, communicating concerns, and providing
timely follow through.
Employing service excellence at the TLC front desk: demonstrating care and
knowledge when informing stakeholders about the College and departmental
policies and procedures.
Serving as the first point-of-contact for the TLC and WRIT Center:
answering phone and email inquiries; maintaining master staff
schedules(s); responding to outreach requests; maintaining website
pages; drafting social media posts for review; onboarding new staff.
Hiring, training, supervising, and evaluating any student employees to
ensure a productive work environment.
Maintaining adequate office supplies for the department: keeping accurate
inventory, preparing requisitions; ordering materials through established
purchasing procedures; and monitoring supplies budget.
Attending departmental staff meetings regularly and submitting meeting
notes for review within one business day.
Serving on institutional committees upon supervisor request and/or
approval to represent area interests.
Office Technology Support
Setting up and operating technology to meet departmental needs: ensuring
technology is enabled for staff meetings, workshops, or other synchronous
activities via Zoom or TEAMS.
Maintaining currency of TLC document repositories such as Google Drive and
departmental channels on MS TEAMS: organizing staff schedules, developing
shared documents/files; updating procedures documentation.
Effectively and efficiently utilizing College and departmental
technologies, including all Microsoft Office applications, to carry out
job responsibilities: transferring academic referrals from CRM Advise into
TracCloud; updating Outlook and TracCloud calendars as necessary;
reviewing student information in Colleague; tracking WRIT Center onlines
in SharePoint; assigning CyberTutor questions to appropriate consultants.
Independently learning new technologies as necessary, both quickly and
thoroughly, by reviewing online tutorials, enrolling in workshops/seminar
trainings, and requesting assistance from other staff.
Learning Support
Welcoming students into the TLC and WRIT Center and connecting them with
the appropriate learning services, resources, and staff to support their
academic success, retention, and completion.
Conducting outreach to students identified through the Student Support
System referral process, offering scheduling assistance for learning
support opportunities, and ensuring the timely follow-through and
documentation of academic referral activities.
Scaffolding instruction to students for their self-scheduling of learning
support appointments with appropriate consultants.
Referring/connecting students to other campus resources and services when
appropriate.
Other Position Support Responsibilities
Other relevant office support responsibilities as anticipated or
requested.
Required Qualifications
Commitment to the community college mission and supporting student
learning and success
Dedication to working with students from diverse backgrounds
Associate's degree or equivalent knowledge and skills
At least one year of relevant work experience, providing service
excellence and administrative/office support
Excellent attention to detail, organization, and follow-through skills
with experience managing multiple tasks and meeting deadlines.
Intermediate-to-advanced technology skills (e.g., Microsoft Office Suite
applications, scheduling systems, and student information systems);
interest and ability in learning, utilizing, and documenting new systems,
processes, and procedures.
Strong interpersonal communication and collaboration skills in order to
further departmental goals.
Additional Experiences Considered
More than 3 years of office-related experience
Application Deadline Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Special Instructions to Applicants Complete an on-line application and attach a cover letter with position title which addresses the required skills of the position, resume, and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
First consideration will be given to applications received by June 22nd.
Posting Specific Questions
Required fields are indicated with an asterisk ().
In order to track our recruitment sources, please indicate how you became aware of the position vacancy?
Delta.edu
Indeed.com
Career Arc
MI Works / MI Talent Bank
HigherEdJobs.com
Michigan HERC Website
MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times)
Other
If you selected "Other" above, please tell us where you heard about this posting.
(Open Ended Question)
Reflect on a time when you were responsible for moving a goal or activity forward. What specific strategies did you use to keep yourself focused, on track, proactive, and productive?
(Open Ended Question)
Many students wonder if they belong in college and feel uncomfortable reaching out for learning support, particularly if they have had negative educational experiences in the past. As the Administrative Office Professional for the Teaching & Learning Center and WRIT Center, how would you 1.) create a welcoming, inclusive environment for students and 2.) normalize (or de-stigmatize) learning support services?
(Open Ended Question)
The core hours for the TLC are typically Monday - Thursday 8:00am - 6:00pm and Friday 8:00am - 4:00pm. The individual in this position is generally scheduled up to 29 hours per week. Are there days/times during the week that you are unavailable?
(Open Ended Question)
Applicant Documents
Required Documents
Resume
Cover Letter
Transcript 1
Optional Documents
Letter of Recommendation 1
Letter of Recommendation 2
Letter of Recommendation 3
Professional Certifications or Licensures
Transcript 2
Transcript 3
