Network Technician, Network Services
The Network Technician oversees and helps to maintain the University's cable
plant, telephone system, voicemail system, data network service, IT billing
system, and other services.
Duties
SYSTEMS, NETWORK, AND RESOURCE ADMINISTRATION: Assigns technicians or
performs work to move, add, modify, or disconnect network, phone, or other
services to client workstations, offices, and other locations. Uses
various technical tools to monitor the voice/data networks performance and
performs data electronics configuration and maintenance. The successful
Senior Network Technician will perform both telecommunication and data
communication duties in a team environment with a high focus on customer
service to the University community. This position requires that the
candidate be flexible enough to adjust his/her schedule to perform
periodic network maintenance and upgrades around business and academic
calendars.
TRAINING AND SUPPORT: Provides Tier-1 and Tier-2 technical support and
troubleshooting of voice/data networks, data electronics, cable plant, and
other infrastructure and systems. Reviews, assigns, and/or resolves
trouble tickets and support service requests. Collaborates with phone/data
vendors, service providers, and local exchange carriers to solve voice
network and WAN/Internet outages on behalf of University clients. Creates
and maintains documentation such as network maps, databases, technical
data and procedures, and other reference guides in a timely manner as part
of the completion of individual technical service jobs and as ongoing
improvement projects.
FINANCIAL ADMINISTRATION: Maintains the IT Billing systems database.
Processes work orders for phone, voicemail, network, and other assigned
requests, entering departmental charges into the system. Provides cost
estimates to customers for work requests, e.g., installation of equipment.
Performs billing audits to ensure that recharges are within the standards
set by IT leadership.
COMMUNICATION AND RELATIONSHIPS: Represents Pepperdine and IT in a
professional manner when collaborating with internal and external
stakeholders. Develops and maintains strong partnerships with campus
personnel and departments, as well as with external vendors and service
providers, to assure current and future operational success. Works with
high integrity to maintain the trust of the University community.
ADMINISTRATION: Reviews and submits regular, timely, and complete
paperwork and processes, such as status reports, bi-weekly or monthly
timesheets, assessments for mid-year and annual reviews, and other routine
IT and University practices. Keeps personal and shared workspaces clean
and organized.
COLLABORATION: Provides backup support and assistance to other team
members. Collaborates with co-workers and University colleagues on
departmental, division-wide, and institutional projects. Shares process
information and makes informal recommendations on how to improve processes
and overall job execution within the team/department.
PROFESSIONAL DEVELOPMENT: Attends training sessions, vendor
presentations, user group meetings, conferences, and seminars. Engages
regularly in individual professional development related activities to
remain current with industry technology trends and work processes.
COMMITTEES AND BEYOND JOB DUTIES: Volunteers to undertake tasks that
stretch the employee's capabilities. Serves on various committees within
the Information Technology division. Participates in external University
committees. Performs other related duties as assigned.
UNIVERSITY MISSION: Understands and supports the Christian mission of
the University. Upholds the University mission through team, location,
atmosphere, and work performed.
The above information has been designed to indicate the general nature and
level of work performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees assigned to
this job.
Skills and Qualifications
Required:
High school diploma and three (3) or more years of experience in
telecommunications and basic networking background skills.
Ability to install, maintain, support, repair, analyze, diagnose, and test
telecommunications and data equipment, services, appliances, rack systems,
and other associated hardware to meet or exceed established procedures and
best practices.
Ability to install, test, and repair appropriate network,
telecommunications, and data cabling and wiring.
Ability to maintain tools and equipment.
Strong customer service skills.
Strong communication and relationship building skills to work with
internal and external stakeholders and vendors.
Good verbal and written communication skills, ability to be a true team
player with a commitment to success, and will be able to thrive in a fast-
paced, rapidly-changing network environment.
Demonstrated ability to identify, analyze, and troubleshoot problems and
determine their source. Ability to resolve problems or to quickly escalate
issues and manage their resolution with the assistance of others (e.g. IT
teammates, supervisor, or third-party vendor expertise).
Preferred:
Associate's degree or five (5) or more years of experience in
telecommunications and basic networking background skills.
This is a Regular, Nonexempt, 40 hour per week position.
Expected Pay Range: $27.25 - $30.28 per hour
The above pay range reflects what Pepperdine University reasonably expects to
pay for this position at time of posting. Actual compensation may vary based
on relevant factors such as work experience, market conditions,
education/training, and skill level. In addition to base pay, Pepperdine
offers a robust and highly competitive benefits package.
Pepperdine is an Equal Employment Opportunity employer and does not unlawfully
discriminate on the basis of any status or condition protected by applicable
federal, state, or local law. Pepperdine is committed to providing a work
environment free from all forms of unlawful discrimination and harassment.
Engaging in unlawful discrimination or harassment will result in appropriate
disciplinary action, up to and including dismissal from the University.
Pepperdine is religiously affiliated with the Churches of Christ. It is the
purpose of Pepperdine to pursue the very highest employment and academic
standards within a context that celebrates and extends the spiritual and
ethical ideals of the Christian faith. While students, faculty, and staff
represent many religious backgrounds, Pepperdine is permitted under applicable
law and reserves the right to seek, hire, and promote persons who support the
goals and mission of the institution, including the right to prefer co-
religionists who support Pepperdine's Christian mission.
Qualified individuals should be able to show respect for workplace
differences, and have the ability to work effectively with individuals from
different backgrounds.
Offers of employment are contingent upon successful completion of a criminal,
education, and employment screening. The University conducts such screenings
in compliance with applicable laws and with the objectives of evaluating risk
and supporting a safe environment for students, faculty, staff, and guests;
safeguarding key University assets including people, property, information,
and the University's reputation; and providing comprehensive job-related
information to University leaders to enable them to make prudent hiring
decisions. Individuals will be required to disclose any criminal convictions
on a designated form after receiving a conditional offer of employment;
failure to disclose accurate information may result in withdrawal of the offer
or termination of employment. Qualified individuals with criminal histories
will be considered for employment in compliance with applicable laws,
including the Los Angeles County Fair Chance Ordinance.
