University of Cambridge
Management/Leadership

Network Operations Technician

Deadline
Dec 31, 2025
Expired
Location
N/A
United Kingdom
Employment
Other
Negotigation
Reference
N/A
Posted Jan 18, 2025
Offered salary£33,232-£39,105

About the role

Network Operations Technician

University of Cambridge Information Services (UIS) is creating a new Network Operations team and is offering an exciting opportunity for an on-site Network Operations Technician to join us.

Under the guidance of the Network Operations Manager, you will play a critical role in supporting the network environments within the University, including:

  • The University Data Network, the main backbone network.
  • Access networks in departments and colleges.
  • The University's internet connections to its ISP, Janet.
  • The University Wireless Service.
  • The Data Centre Network located in multiple sites.
  • The University DDI (DNS, DHCP and IP Address Management) system.
  • As a member of the team, your responsibilities will include:

  • Supporting network monitoring and maintenance systems to ensure the smooth operation of the networks.
  • Responding quickly and efficiently to network outages, participating in on-site remediation, and maintaining good communication with customers and colleagues.
  • Handling incidents raised by customers, providing second/third line support for tickets escalated to the network team.
  • Ensuring processes are followed, updated, and shared throughout the team.
  • You should be able to develop and maintain knowledge in your field and have excellent communication skills, both orally and in writing. Additionally, the following knowledge, skills, and experience would be beneficial:

  • Demonstrable experience of working in a dynamic IT environment
  • Evidence of managing technical activities and tasks assigned
  • Evidence of working at an operational level to deliver core technologies
  • Strong ability to build relationships at all levels of the organisation.
  • As this role supports physical infrastructure operations, it is primarily on- site and will involve travel around the University based in Cambridge, UK.

    Benefits include a generous holiday allowance, competitive pension plan, parental leave, training and development opportunities, flexible working arrangements, and wellbeing support.

    Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

    Please quote reference VC44693 on your application and in any correspondence about this vacancy.

    The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

    The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

    This is one of a number of roles currently being recruited to on a rolling basis: the University will assess applications periodically throughout the advertised period (approximately every 1-2 weeks) and reserves the right to close the role, ahead of the end date, once suitable candidates have been recruited.

    Further information
  • VC44693 - Network Operations Technician - Further Particulars
  • Department/Location

    University Information Services

    Salary

    £33,232-£39,105

    Reference

    VC44693

    Category

    Academic-related

    Published

    17 January 2025

    Closing date

    31 December 2025

    How to apply

    Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.