Job Number: 525425
Classification: Student Assistant 2
Grade: Student Assistant 2
Work type: On Campus, Student Employee
Administrative Unit: University of Alaska Fairbanks
School/Business unit: UAF Office Information Technology
Categories: Information Systems/Technology
Nanook Technology Services (NTS) is seeking new students to join our team! NTS includes the customer-facing UAF IT offices, such as Service Desk, Collaboration and Learning Spaces, and Technology Support Services. As a student assistant, you will work with full-time employees to provide first- class customer support and solve technological problems. Students interested in learning more about technology in a fun and educational environment should consider applying for this position. We are looking for individuals with excellent customer service and communication skills. Please apply if you are interested in a fast-paced environment in IT! Student Assistant positions are fully onsite and start at $16 per hour.Duties:
50%Customer Support and Collaboration -Answer phones, assist walk in customers, and troubleshoot student and university owned technology (which may include smart classrooms, computers, digital signs, printers, and conference rooms). -Collaborate with Nanook Technology Services (NTS), UA Office of Information Technology, and other IT services staff to assist with technology support tasks. -Provide a central point of contact for computing/network support, service requests, and system status of mission- critical academic and administrative computer systems. -Promote customer empowerment and self-sufficiency in managing and utilizing their IT resources.Essential
50%Technical Support and Troubleshooting -Provide technical troubleshooting support under various technically complex and stressful situations, providing solutions within standard procedures and guidelines. -Sound technical interpretation and modification are required to quickly and effectively determine corrective procedures unassisted. -Support and troubleshoot all significant consumer operating systems, applications, and technology hardware. -Provide required assistance to correct various technical problems experienced during non-standard working hours. -May require shifts to be performed during non-standard hours and need to be flexible under changing circumstances. -May work on various projects as each department in Nanook Technology Services requested.Essential
Knowledge, Skills, Abilities: Required: - Customer-oriented and friendly individual who can deal with occasional stressful situations. - Basic understanding of technology and major desktop and mobile operating systems. - Interested and willing to learn about technology. - Excellent communication and customer service skills. - Be able to communicate over the phone and video professionally and courteously. - Work must be accomplished efficiently, especially in an unsupervised environment. - Must have the ability to communicate with customers using tact and discretion. - Demonstrated problem-solving skills to resolve technology problems, including identifying, prioritizing, and resolving operational issues promptly. - Shift may be required during non-standard business hours, with some flexibility.
Preferred Experience & Education:
Preferred: - Customer service, technical aptitude - Prior experience is desired but not required (NTS is willing to invest in training and career development) - Experience in the use of modern operating system software and technology hardware. - Valid Drivers License.
Required Experience & Education:
- High school diploma or equivalent. - UA student enrolled in the minimum of 6 credit hours - Experience sufficient to be able to learn skills in information systems technology and customer service.
This is a part time, non-exempt student position. New hires will start at $16/hour.
Special Instructions to Applicants:
Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.
This is a pooled position, which means that the position remains open over the entire academic year.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www. alaska.edu/nondiscrimination
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Celanise Kozarik, University of Alaska HR Coordinator, at [email protected] or 907-450-8200.
Advertised: 17 Aug 2023 Alaskan Daylight Time Applications close: 28 Jun 2024 Alaskan Daylight Time