Military Base Enrollment Advisor (Vandenberg Education Center, CA)
Location: Vandenberg Education Center · Type: Full time · Posted:
2026-09-04 · Reference: R 2026 3545
Compensation Range:
Hourly: $20.00 - $23.00
Location: Onsite, Vandenberg Space Force Base, CA
Position Summary
The Military Base Enrollment Advisor is responsible for the prospective
student experience from inquiry to vested as students come to their assigned
military base. The Military Base Enrollment Advisor manages a pipeline of
potential student inquiries and is responsible for all outbound and inbound
communications. This position is also responsible for assisting prospective
students in the decision-making process related to informing the potential
student on program knowledge, military tuition assistance for active duty,
veterans' benefits, and scholarship information. The Military Enrollment
Advisor is trained and has knowledge of all university programs, academic
processes, program schedules, program costs, and program estimates. They
collaborate with The Education Specialist Officers (ESO's) on each base and
coordinate with scheduling and faculty to ensure we comply with the Military
Base Memorandum of Understandings. They attend base active duty debriefs for
transitioning active-duty service members and base graduations.
Essential Functions:
Proactively engages prospective students' inquiries in varying decision-
making stages by telephone, text, and/or email to increase contact with
prospective students.
Builds rapport with prospective students and assists with the enrollment
process from inquiry to the first class start.
Documents interactions via Salesforce in notes, status, and activity
reports.
Proactively manages the “Inquiry to Enrollment” admissions process.
Responsible for knowing the policies and all programs within the
university and providing accurate information to prospective students.
Takes the time with each prospective student to understand their needs and
goals and helps the prospective student make a good, informed decision.
Demonstrates the ability to be proficient in university, college, and
program knowledge via training and assessment.
Proactively, each student is provided with a professional demeanor,
engagement, and courtesy to maintain a high level of service.
Team Player by helping others and having a positive attitude to others.
Punctual to student appointments and meetings and being on time for
assigned schedules.
Must be able to manage multiple systems to manage the “student application
file” during enrollment.
Must be able to pass a federal background check and maintain status for
Dbids.
Guides students in documents needed for Program estimates.
Create program estimates from students' prior transcripts and meet with
students to address degree plans
Enroll students in a program and work to create a start plan.
Develop student schedules, add and drop classes, and re-create schedules
as needed.
Address any concerns they may have before starting.
Presents student orientations for new students Via in-person, phone, and
the Internet.
Works with the location Education service officer to relay information
from the Ed office back to NU.
May be asked to travel to nearby bases for coverage as needed.
Attend Welcome aboard for the base new arrivals
Assist/ attend TA orientations
On-based events like Ed fairs, back-to-school nights, and base
graduations.
Hours may change due to Events hosted at the base
Will participate in on-base drills such as fire and active shooter drills.
Meet deadlines for enrollment and starting classes
Get approval for all veterans, spouses, and dependents to get on base when
required
All staff must be trained in military benefits, including Tuition
Assistance, GI Bill benefits, Scholarships, and federal and state funding
Ensure compliance within the Department of Defense and Military Bases
Memorandum of Understandings
Complete required training (PsychArmor and DOD MOU)
Other duties as assigned.
Supervisory Responsi bilities : N/A
Requirements:
Education & Experience:
A bachelor's degree is preferred, or an equivalent combination of
education and experience is required
1-2 years of Customer Service experience required
Experience working on a team and using “call center” software
Education/Consultative sales experience preferred
Military Affiliation preferred
Competencies/Technical/Functional Skills:
Ability to use technology and navigate multiple technological systems
Ability to participate as an active team member of the team and
organization and work toward a common goal. M contributes positively to
the team, even if it means letting others take the lead.
Personal ownership/accountability is the highest priority; takes ownership
and proactively finds resolutions on the student's behalf.
High regard for personal integrity toward themselves, prospective
students, and the university.
Builds effective relationships and helps to seek alignment with
colleagues, functional partners, and/or external partners to accomplish
university outcomes.
Seeks understanding by asking questions, processes, and policies to
improve team members and prospective student experience. Share new ideas
and insights with team members and leaders.
Desires to participate to improve prospective student experience by
designing new processes.
Working with leaders to implement new processes and ideas to improve
university outcomes.
Ability to use CRM, SIS, and Office technology in a fast-paced
environment.
Understands the inner workings of a complex organization and demonstrates
the ability to be flexible.
Intermediate use of computers and Microsoft Office Suite Applications such
as Word, Excel, PowerPoint, and Outlook.
Thrives in a diverse, fast-paced teamwork environment, all while being
able to handle change.
Ability to multi-task
Puts the student first in all actions and helps achieve university
outcomes by utilizing systems, data, and dashboards.
Demonstrates the ability to focus on achieving results consistent with the
organization's objectives. As an enrollment team member, I clearly
understand the university's mission, vision, and goals.
Develop personal goals that align with university standards and support
university outcomes.
Strong interpersonal skills and the ability to effectively communicate
with a wide range of individuals of constituencies in a diverse community.
Work independently and foster a cooperative spirit within a large and/or
small team of diverse cultures while working in a fast-paced environment
with multiple deadlines and frequently changing priorities.
Understands and follows regulatory requirements as a National University
team member.
Location: Onsite, Vandenberg Space Force Base, CA
Travel: N/A
#LI-Onsite
Candidate receiving offers will be offered a salary/pay rate commensurate with
experience that vary based on a candidate's qualifications, skills, and
competencies. Absent exceptional circumstances, candidates will be offered a
salary within this range for this position. The minimum salary will be offered
based on the minimum exemption threshold based on state of residency. Base pay
is one component of National University's total rewards package, as we are
dedicated to supporting the needs of the “whole you” with our holistic
approach to employee benefits by offering comprehensive well-being benefits
for you and your family. For full details about our benefit plan offerings,
please visit benefits.nu.edu. For Part-time benefits, please click here.
National University is committed to maintaining a high-quality workforce
representative of the populations we serve. National University employs more
than 4,500 faculty and staff and serves over 45,000 students. We are united in
our mission to meet the global education demands of the 21st Century and are
dedicated to creating a supportive academic and work environment that allows
students, faculty and staff to develop their interests and talents while
experiencing a sense of community. With programs available both online and at
our many campus locations, National University is a leader in creating
innovative solutions to education and meeting the needs of our student
population, including adult learners and working professionals.
National University (NU) is proud to be an equal opportunity employer and
does not discriminate against any employee or applicant per applicable
federal, state and local laws. At NU, a mix of highly talented, innovative and
creative people come together to make the impact of a lifetime for each of our
student learners. All qualified applicants will receive equal consideration
for employment, education, and admission at National University.
