Merchant Systems Analyst
Bookmark this Posting Print Preview Apply for this Job
Please see Special Instructions for more details.
The finalist will be subject to a Criminal Background Check and/or a Motor
Vehicle Report.
The Search Committee will not contact references without first verifying
permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and
experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information:
https: // hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information
Position Number 000318
Vacancy Open to All Candidates
Working Title Merchant Systems Analyst
Position Designation EHRA Non-Faculty
Employment Type Permanent - Full-time
Months per Year 12
Work Schedule 8:00 am – 5:00 pm; Monday – Friday.This position may be eligible for a telework schedule once onboarding is complete and with supervisor approval.
Hours per week 40
FLSA Status Exempt
Division Business Affairs
Department Financial Services (Adm)
Work Location Reese Building; 2nd Floor; Suite 222
Salary Range $65,000 - $75,000
Primary Purpose of Department Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance. Below are the specific functions of the department:
Cashier collection of all University receipts and deposits from
departments and student payments including third party payments, external
scholarship payments, and 529 plan payments
Merchant Services functions
Student accounts management, including tuition and fee schedule,
authorized users, billing, financial holds, and refunds
Collections and accounting for student loans and past-due accounts
Financial reporting of student and loan accounts receivables, including
tuition discounting, bad debt and allowance for doubtful accounts.
Form 1098-T (Tuition Statement) processing
The Office of the Bursar is responsible for maintaining accurate accounting of
all cash receipts collected at the University and maintaining operations of
the accounts receivable system. This includes maximizing the collection of
delinquent student or third party accounts and loan receivables and ensuring
that all monies collected are deposited daily in the State Treasurer's account
with the University's depository bank. The department works with Enrollment
Management to monitor the financial aid aspect of the student's account.
Primary Purpose of Position This Merchant Systems Analyst position serves as the subject matter expert in University payment card solutions and lead technical consultant who configures our payment applications/gateways to process payments on University and affiliated entity merchant accounts. Must develop and maintain productive and collaborative working relationships with internal and external stakeholders, which include over 70 campus merchant accounts, the State Controller's Office, the University's acquiring bank, the University's payment card processor, and other external third parties. Must interpret PCI, industry, state, and University policies and procedures and correctly apply that knowledge to advise stakeholders, administer the University and affiliates Merchant Services function, implement solutions, resolve issues and provide input/guidance for the Payment Card Acceptance program. This position is the primary liaison to payment gateways, contracted third party services providers, OneIT, and the various departments within the University. It is responsible for analyzing, documenting, recommending, implementing, and maintaining merchant system solutions with help from the Merchant Services Manager. It develops and delivers merchant system training, oversees day-to-day merchant system and equipment operations, manages online storefronts, and acts as the backup for the Merchant Services Manager. This position works closely with the Cashier Manager and Cashier/Merchant Support Technician.
Summary of Position Responsibilities
Merchant System Solution Technical Consultant
Merchant Systems and Technology Management
Third Party System Integrations
Merchant Services and Data Analysis
Summary of Position Responsibilities
Merchant System Solution Technical Consultant – Serve as the subject
matter expert in University payment card acceptance solutions. Maintain
knowledge in merchant systems, payment applications, related business
processes, PCI (Payment Card Industry) standards, and other policies and
requirements. Use expertise to analyze departmental operational needs to
anticipate problems, recommend compliant solutions or system modifications
to achieve strategic goals, and operate within the bounds of established
policy and procedures. Continuously work to improve card processing
operations and respond to changing needs and technologies. Use creative
and critical thinking to evaluate requests, issues, and/or merchant system
problems and recommend compliant solutions. Consult, advise, and direct
University staff across all levels (e.g., cashiers to departmental
directors) with merchant system solutions.
Merchant Systems and Technology Management – Manage all University
payment card acceptance operations, including POS terminals, payment card
applications (i.e., creating/editing online storefronts and implementing
third party integrations. Oversee and troubleshoot issues that arise with
user access management for merchant systems and Point of Sale(POS)
terminals. Assist Cashiers with the user access audit for merchant systems
that includes First Data, American Express, and TouchNet. Resolve issues
that might arise in the implementation of processing systems, reporting
systems, or internal systems related to the payment process or changes
dictated by PCI, NC OSC, UNC GA, and/or University policy. Serve as the
lead technical liaison between campus merchants, colleagues, external
resources, and OneIT on issues that arise involving payment card
processing systems. Review and analyze annual merchant PCI validation
documentation based on system and payment card security knowledge; follow
up as needed to ensure accuracy of payment card processing systems. Work
in conjunction with OneIT to oversee payment card system security. Assess
and resolve unprecedented problems that require research and review of
policy and procedures for the program or assigned components. Monitor
merchant system databases, schedules, and reports. Analyzes software
applications for their functionality and system requirements, in relation
to our state contracted merchant services provider and supported payment
gateways.
Third Party System Integrations – Communicate technical policies and
procedures and necessary system implementation guidance to all campus
merchants clearly and effectively. Analyze software applications for their
functionality and merchant system requirements, in relation to our state
contracted merchant services provider and supported payment gateways.
Define scope, goals, tasks, deliverables, timelines, tools, and resources
necessary to implement merchant system solutions, and ensure
accountability. Serve as the lead technical consultant for campus
merchants, colleagues, external resources, and OneIT on project teams
involving payment card processing systems. Coordinate with acquiring
banks, payment gateways, third-party services providers, and campus
merchants to initiate setup, lead testing efforts, and ensure PCI
compliant payment integrations.
Merchant Services and Data Analysis - Maintain and enhance positive
professional working relationships with all merchant stakeholders to
increase credibility for building support and reaching consensus when
explaining and interpreting program policies and procedures within
assigned area(s). Develop, conduct, and facilitate training on payment
card processing systems to enhance campus merchant knowledge and
department operations. Provide guidance and expertise to campus merchants
on Merchant Services initiatives and develop staff's knowledge of payment
card processing from online technologies and gateway reports to point of
sale equipment and device troubleshooting. Assess the needs of campus
merchants, determine gaps, and recommend changes in payment card
processing systems, procedures, workflow and work assignments to improve
efficiency and effectiveness. Assist the Merchant Services Manager with
data analysis, as needed. Assist the Cashiers and campus merchant staff
with merchant reports, as needed.
Other Job Duties
Contributes to University payment card acceptance policies and procedures.
Contributes to the PCI DSS annual validation process.
Maintains process documentation and compliance timelines.
Minimum Education/Experience
Bachelor's degree and three (3) years of experience with merchant
systems and technology; or an equivalent combination of education and
experience.
Preferred Education, Knowledge, Skills and Experience
Experience with Fiserv, TouchNet, Bluefin, Clover, Braintree, Banner,
WebFocus, Excel, Google applications, or similar merchant processors,
gateways, and technology systems preferred.
Strong working knowledge of computer systems, networking, and payment
applications.
Adept with learning new technologies; detail-oriented and organized.
Ability to work independently with minimal supervision, while at the same
time collaborative, proactive and team-oriented with ability to multi-
task.
Certified PCIP, PCI ISA, or PCI QSA
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Certified PCIP, PCI ISA, or PCI QSA
Special Notes to Applicants
The finalist will be subject to a Criminal Background Check and/or a Motor
Vehicle Report.
The Search Committee will not contact references without first verifying
permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and
experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information:
https: // hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date 06/11/2026
Posting Close Date
Open Until Filled Yes
Proposed Hire Date 07/15/2026
If time-limited please indicate appointment end date
Contact Information
Posting Specific Questions
Required fields are indicated with an asterisk ().
How did you hear about this employment opportunity?
UNC Charlotte Website
HERC Job Board
Inside Higher Education
Circa (formerly known as Local JobNetwork)
Another Website
Agency Referral
Advertisement/Publication
Personal Referral
Other
Where did you learn about this posting?
(Open Ended Question)
Do you have a Bachelor's degree and three (3) years of experience with merchant systems and technology; or an equivalent combination of education and experience?
Yes, I have a Bachelor's degree and 3+ years of experience with merchant systems.
Yes, I have an equivalent combination of education and professional experience (e.g., Associate's degree + 5 years of experience, or 7+ years of direct experience).
No, I do not currently meet these requirements.
Describe your experience with electronic payments (EFT/ACH/Wire/Credit or Debit Card), banking, merchant accounts, PCI DSS requirements, and credit card payment technology/equipment, including the number of years.
(Open Ended Question)
Do you currently have, or have you had any of the following certifications: PCIP, PCI ISA, PCI QSA? Please list which ones and how long you have held these certifications and if the certification is still valid.
(Open Ended Question)
What payment platforms do you have experience with and explain your use or management of the system? (e.g., Fiserv, TouchNet, Bluefin, Clover, Braintree, Banner, etc.)
(Open Ended Question)
Describe your experience with developing training materials/presentations to teach users how to navigate particular payment systems and technology.
(Open Ended Question)
Applicant Documents
Required Documents
Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References
Optional Documents
Unofficial Transcripts
