Member Experience Officer

Macquarie University
February 19, 2024
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

- Weekly roster includes 2x weekdays and 1x weekend - Free gym membership - Staff Discounts at eligible Hospitality outlets.


Our Member Experience team is a key function within our Centre. As one of our Member Experience Officers you would be:

  • Providing a consistent and high level of service to members and guests to drive acquisition and member retention.
  • Responding to and actioning customer queries in-person, over the phone and via email.
  • Executing acquisition and retention strategies and campaigns to sell memberships.
  • Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centre's operations and safety policy.
  • Respond to member and guest feedback, providing constructive information to continuously improve outcomes that support a positive customer experience.

    To be successful in this role you need:

  • Proven experience in a front-line customer facing or administrative role.
  • Demonstrated success in achieving sales targets, prioritising tasks, and meeting deadlines.
  • A proven record of accomplishment in customer experience and continuous improvement.
  • Mature, well-developed interpersonal and communication skills including the ability to work collaboratively and to establish, build and maintain respectful and ethical relationships with staff, students, and other key stakeholders.
  • Excellent organisational and time management skills and attention to detail.
  • Proficient skills in Microsoft Office applications, including database management.
  • This role requires a criminal history check, First Aid and CPR certificate.

    Standard work hours will include early mornings, evenings, and weekends to meet the needs of the business.


    Macquarie University Sport and Aquatic Centre (MUSAC) operates 7 days a week, is a multi-purpose venue designed to help meet all the health, fitness and sporting needs of our members and guests. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The Centre features a fully equipped health club, group and virtual fitness classes, squash courts, gymnastics / aquatics programs and social sports.

    Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and four change rooms.


  • Complementary Macquarie University Sport & Aquatic Centre gym access
  • Access to our staff wellbeing program and staff support services
  • Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
  • Access to discounted corporate health insurance and employee flu shot program
  • Staff discounts at Campus Life operated hospitality outlets
  • Generous leave entitlements including paid parental leave
  • If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    19/02/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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