Manager, Operations (Office of the Dean of Students)

Macquarie University
February 18, 2024
Offerd Salary:$133,989 - $141,514
Working address:N/A
Contract Type:6 month fixed term
Working Time:Full time
Working type:N/A
Ref info:N/A

Salary Package: From $133,989 - $141,514 per annum (HEW 9), plus 17% employer's superannuation and annual leave loading. Appointment Type: Full Time, 6 month fixed term contract Location: Macquarie University, Wallumattagal Campus at North Ryde


The Manager of Operation - Dean of Students, will manage and lead operations support across the Dean of Students portfolio, and provide student advocacy and education services.

You will provide oversight and management of the portfolio's budget (including staffing and operational costs, portfolio support with facilities, training coordination, central administrative order and payments, internal event management, student complaint escalation with financial implication and SSAF coordination.

Key Accountabilities

  • Manage a team of 6 direct reports and cultivate an environment that promotes respect, accountability, quality service and foster nitiative, innovation, professional development and continuous improvement.

  • Manage and lead portfolio wide operations and communications functions including operations and logistics, communications, finance, human resources, and administration.

  • Provide executive, project and operational support to the Dean of Students and other senior managers across the portfolio.

  • Support the management and implementation of projects that emerge to ensure the successful operationalisation of the Dean of Students function.

  • Implement initiatives and programs aimed at providing students with appropriate, compliant and timely advocacy and support services.

  • Manage the integrity and independence of Student Advocacy and Education services in line with the strategic objectives of the Dean of Students, and University expectations.

  • Manage and lead a team of Student Advocates, Educators and administrative staff for the portfolio including the oversight and allocation of workload and responsibilities, completing annual performance development reviews, performance management, management of leave and trouble shooting as required.

  • Build and manage effective relationships with internal (particularly within the Complaints, Compliance and Standards Team, Shared services team) and external stakeholders.

  • Manage the budget for the Dean of Students portfolio including providing support to the DVCA General Manager on finalising the budget each year, management of casual staff, liaising with DVCA Finance on variances, forecasting and any other issues as they arise.

  • Manage SSAF process including studemt consultation, distribution and statutory reporting.

  • Lead operational review & business process improvements on an ongoing basis to ensure staff are supported across the Dean of Students portfolio.

  • About Us

    Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

    We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

    The Deputy Vice-Chancellor (Academic) is the Chief Academic Officer of the University and is the member of the University Executive with overall responsibility for the planning, quality and delivery of education provided to Macquarie's undergraduate and graduate students.

    This position sits within the Dean of Students (part of the Office of Deputy Vice-Chancellor, Academic) which has overall responsibility for student support services and student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct and Student Wellbeing Services.

    To Apply

    To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet to the selection criteria below.

    Selection Criteria

  • Degree or extensive equivalent experience.

  • Experience providing leadership and direction in the operationalisation of strategy and implementation of change programs and projects.

  • Experience leading, managing and developing a diverse, high performing and service-oriented team.

  • Knowledge of student advocacy, student group governance and education programs that support the University's student policies and procedures.

  • Experience building and sustaining effective stakeholder partnerships to achieve operational excellence.

  • Operational and financial acumen including managing budgets, continuous process improvement, policy development and maintenance and analysing and reporting on data and complex business processes.

  • Other Specific Requirements

  • Working with Children Check Required

  • Criminal History Check

  • Role-specific Enquiries: Rosemary Miklecic at [email protected]

    General Recruitment Enquiries: Bill Egarchos at [email protected]

    Applications Close: Sunday, 18th Feburary 2024, 11:59pm, ADEST

    If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

    Applications Close:

    18/02/2024 11:59 PM

    Diversity and Inclusion

    Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

    We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

    Flexible Work

    At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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