Manager, Infrastructure Operations Centre, IT Infrastructure

University of Queensland
February 18, 2024
Offerd Salary:$124,996
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
  • Information Technology Services – IT Infrastructure

  • Bring your technical and management skills to join us in a rewarding leadership role overseeing the operations of critical IT services for UQ, using cutting edge technologies across a wide-ranging portfolio.

  • Full-time, continuing position with a salary in the range $124,996.74 to $132,185.52, plus a generous super allowance of up to 17%.

  • Based at our St Lucia campus

  • About This Opportunity

    We are seeking an experienced and forward-thinking Manager, Infrastructure Operations Centre, to lead The Infrastructure Operations team at The University of Queensland. Reporting to the Associate Director, Infrastructure, this role involves leading a team of Infrastructure and Network Engineers to operate, manage and maintain core underpinning IT Infrastructure effectively and efficiently. A key focus for this role is the continual improvement and enhancement of procedures to achieve this outcome whilst strengthening and growing a culture of excellence, service and teamwork.


  • Manage and operate appropriate infrastructure solutions, networking infrastructure and data centre management utilising the most appropriate combination of supporting technologies.

  • Work closely with stakeholders and the Associate Director, Infrastructure and Security to develop strategic plans that deliver infrastructure solutions which support the University's business needs and ensure the infrastructure solutions works effectively.

  • Category manager for technology related purchasing, undertaking vendor management, procurement category analysis and planning, and leading negotiations for purchases via Invitation for Offer activities and Preferred Supplier Agreements.

  • Prepare budgets and ensure financial targets are met.

  • Effectively lead, mentor and manage the Infrastructure Operations team, ensuring high standards of customer service, effective delivery of services against agreed key performance indicators, consistent and appropriate use of methodologies and toolsets, and that all aspects of human resource management are conducted effectively and in accordance with University policies and procedures.

  • Carry out other duties within the scope of the classification and within the limits of their skill, competence, and training.

  • About You


  • Qualifications and training equivalent to a postgraduate degree in IT or related field or significant progress towards such qualifications, and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training.

  • Extensive experience in managing the provision and operation of I.T. infrastructure and networks in a complex environment, including a very strong technical understanding of cloud and on-premise technologies and the benefits and risks of each, and a demonstrated ability to deliver infrastructure-as-a-solution for the business, delivering consistency across on-premise and public cloud solutions.

  • Strong understanding of automated deployment technologies, software- defined infrastructure, availability, and security technologies.

  • Demonstrable strong knowledge of technologies and frameworks such as Continuous Integration and Continuous Deployment (CI/CD), configuration management, automated service delivery, communications infrastructure, Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS).

  • Extensive experience and proven expertise in managing, leading, and motivating a team of staff in a changing environment.

  • Proven strategic thinking, analytical and problem-solving skills including the ability to conceptualise, establish and implement new initiatives and innovative solutions within a specified framework.

  • Desirable

  • Experience in the higher education sector.
  • You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

    About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 17% superannuation contributions.

  • 17.5% annual leave loading.

  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

  • On campus childcare options.

  • Cheap parking (from just $5.75 a day).

  • Salary packaging options.

  • Want to Apply?

    Should you wish to apply, please attach the following documents to your application:

  • Cover letter addressing the ‘About You' section above.

  • Resume

  • For more information about this opportunity, please contact Beau at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Applications close 18 Feb 2024 at 11.00pm AEST (Job Reference Number - R-34774). Please note that interviews have been tentatively scheduled for 23 Feb 2024.

    At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out [email protected] for accessibility support or adjustments.

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

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