Job Purpose
As part of a cross-College team, this role will manage a portfolio of services for Learning and Teaching and Student Experience within the College of Arts & Humanities. Initially, due to a secondment within the School of Critical Studies, the role holder will be responsible for the administrative support for programmes offered by this School, including undergraduate, postgraduate (taught) and other relevant provision. They will ensure effective and efficient delivery of services to staff and students and manage a team of professional services colleagues. This role is accountable for the quality and professionalism of service delivery, integral to the future shape of the learning and teaching and student experience provision in the College.
The role will be line managed by the College Deputy Head of Student Services however, for the initial period in the School of Critical Studies, line management will be provided by the relevant Head of Professional Services with their development supported by the College Deputy Head of Student Services, in line with the Arts & Humanities Strategy 2023-2028.
Main Duties and Responsibilities
1. Lead the provision of teaching and course administration for programmes to enable effective, efficient and consistent delivery.
2. Drive and undertake the continuous review and development of new and established procedures to support and streamline the administrative processes and ensure efficiency and initiating change management programmes as required.
3. Maintain a critical overview of the service with improved student experience in mind, informed by the range of relevant measures including NSS and other student surveys.
4. Ensure new processes, policies and regulations are effectively and collaboratively reviewed and disseminated to relevant staff groups across the School and College.
5. Ensure the accuracy and integrity of student record-keeping systems, ensuring the application of and compliance with university policies relating to the control of personal and confidential data.
6. Engage in discussion and continuous improvement of student-facing processes across the School and College and embed those processes in line with strategic and operational plans.
7. Ensure compliance and effective support in the deployment of the University's governance framework in relation to Learning, Teaching & Student Experience.
8. Provide line management for the learning and teaching and student experience administration team, ensuring all relevant academic administration and other processes are consistently and timeously observed.
9. Play a leading role in setting service quality and professional standards for administrative support within the team with student and staff needs in mind.
10. Coordinate and manage the administration of all aspects of assessment and examinations, providing advice and support to staff in relation to non- routine/non-standard assessment queries.
11. Provide advice and guidance to Senior Academics, Head(s) of Subjects and other relevant academic colleagues on matters related to the Taught Programme Portfolio and other relevant programmes.
12. Ensure and promote compliance with University policies and procedures and relevant legislation including UKVI requirements, Health and Safety and taking responsibility for sourcing appropriate support from central expert services as required.
13. Exercise empathy, initiative, and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.
14. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the school's learning and teaching and student experience administrative service.
15. Undertake other duties as agreed by the relevant line manager in line with broader College practice and strategic direction.
Knowledge, Qualifications, Experience and Skills
Knowledge and Qualifications
Essential:
A1 Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s).
A2 Extensive knowledge of developing, operating and critically reviewing administrative systems.
A3 High degree of computer literacy, including familiarity with databases and spreadsheets.
A4 Knowledge of administrative and support systems, process design and improvement.
Desirable:
B1 Comprehensive knowledge of university procedures and policies including learning and teaching, quality enhancement, quality assurance processes and initiatives to deliver an excellent student experience.
Skills
Essential:
C1 Proven organisational skills, including the ability to manage multiple projects simultaneously.
C2 Ability to work independently, setting own priorities and within a team.
C3 Ability to work flexibly and assess and adapt to changing priorities.
C4 Well-developed influencing, relationship-building and communication skills.
C5 Ability to challenge the status quo effectively and with a focus on continuous improvement.
C6 Ability to liaise and co-operate with people across organisational boundaries and to develop strong working relationships at all levels.
C7 Excellent analytical skills and problem-solving capability.
C8 Excellent project management and organisational skills.
C9 Ability to deliver under pressure and to tight deadlines within a complex organisation structure.
C10 Strategic thinking and planning skills, with the ability to convert these to operational plans.
Experience
Essential:
E1 Significant experience of demonstrating high levels of autonomy within a student-facing, or equivalent customer focused, environment within a complex matrix organisational structure.
E2 Relevant line management experience ideally of teams working collaboratively to deliver a service.
E3 Data management and experience of providing analysis and advice to senior managers.
E4 Initiation and management of change.
E5 Experience of contributing to change and improvement to the service and experience of students (or equivalent).
Please note that as part of your application you must address and demonstrate how you meet EACH of the essential/desirable criteria. If you do not address each criteria in the format explained above, you will not be shortlisted for interview.
Other
The University is engaged in a programme of transformation of processes and alignment of functions. While this may lead to some elements or aspects of the above changing, it will not change the substantive aspects of the role.
Terms and Conditions
Salary will be Grade 7, £40,247 - £45,163 per annum.
This post is full time (35 hours per week) and open ended (permanent).
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https: // www. gov.uk/skilled- worker-visa.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 157592 Close Date : 11-Nov-2024 23:45