Application Restrictions
Open to both Internal and external
Job Type
Support Staff (CUPE)
Posting In effect from
2/2/2024
Closing Application Date
16/2/2024
Closing date for internal CUPE applicants
16/2/2024
Applications will be reviewed commencing the “closing date for internal CUPE
applicants” and may continue until the position is filled.
Internal CUPE applicants must submit their application by 4pm on the
“closing date for internal CUPE applicants” for their Seniority to be
recognized. Applications received after the "closing date for internal CUPE
applicants" will be considered alongside external applicants.
Full/Part Time
Full Time
Support Type
Auxiliary (Over 4 Months)
Anticipated Start Date
20/2/2024
Position End Date (If Applicable)
25/1/2025
The Hours of work are subject to change depending upon departmental
requirements
Schedule
The hours of work will be Monday to Friday, 7 hours a day, 8:30 am to 4:30 pm
Schedule Description
DUTIES
Reporting directly to the Manager, Williams Lake Enrolment Services and
Student Support, the Learning Commons and Student Support Coordinator supports
various student populations and is responsible for the coordination and
management of the Learning Commons, as well as student success and retention
programming on the TRU Williams Lake campus. This position provides oversight
of the programming, strategies, early alert referrals and technologies to
support students' development personally, socially, and intellectually. In
addition to providing direct supervision and coordination of campus tutors,
the Learning Commons and Student Support Coordinator will partner with
appropriate professionals to provide proactive assistance to support student
success, academic engagement and retention. The Coordinator will also work
closely alongside the Coordinator, Indigenous Student Services to ensure all
TRU Williams Lake students receive equitable support. Special project work to
support student success and retention, as assigned by the Manager, Williams
Lake Enrolment Services and Student Support, is an important part of the
position. The Coordinator may also perform the duties of the campus tutors.
One year replacement required with the possibility the replacement need will
be extended further.
MAJOR DUTIES & RESPONSIBILITIES
Provides leadership to plan, develop, evaluate, coordinate and implement proactive learning commons and student support services to ensure effective student development and retention
Directs the work of the TRU Williams Lake campus tutors including: planning, scheduling, assigning, organizing and checking of work, as well as coaching and providing feedback on staff performance
Researches, develops, and reviews learning commons and student support programming and opportunities to align with TRU's Vision and Strategic Enrolment Management Plan
Manages and monitors a comprehensive database for early alert reporting of students of concern including collecting and reviewing information to coordinate and develop individual cases and referrals
Consults and debriefs with faculty, staff and administration, working closely with Enrolment and Student Services; communicates referrals and actions to provide support for students
Coaches, advises and supports students on appropriate study strategies and available resources and policies; connects with students via email, text, online and paper
Develops information and resources for a diverse student population
Recommends and collaborates to develop programs and processes with respect to student success and development
Coordinates, prepares and maintains documentation, records and reports including related budget and expense requirements
Coordinates, prepares and maintains confidential documentation, records and reports
Works with TRU academic supports (both at TRU Williams Lake and main campus) to build academic engagement activities and events that promote student learning and enhance student success
Coordinates programming and support efforts for special populations of students
Monitors and manages student cases in consultation with referral responder and students; follows up on individual cases to ensure case completion
Develops and emphasizes community and university partnerships to engage with the learning commons
Facilitates and supports student access to TRU Open Learning and other distance-delivery course options, including the Prior Learning Assessment Recognition process
Invigilates computer-based and paper-based assessments and examinations, processing both internal and external testing activities
Processes and forwards assessment/tests results to appropriate personnel
REPORTS TO
Manager, Enrolment Services WL and Student Support
QUALIFICATIONS
Education:
Bachelor's degree in education or related field plus 2 years' post-
graduate studies leading to a certification/designation
Experience:
Three years of related experience in a post-secondary institution or
related environment, including three years working in student services
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
Understanding of academic supports and enrolment services at TRU
Ability to establish priorities, organize, schedule and report out in a
timely manner
Ability to collaborate, problem solve and develop relationships
Knowledge of TRU Open Learning programs and courses, as well as other
distance-delivery options
Knowledge of the Prior Learning Assessment and Recognition process
Proven ability to manage and coordinate multiple tasks and tasks of others
Demonstrated ability to work with sensitive, confidential, personal
information
Demonstrated ability to interpret and apply policies
Proven ability to use judgement and to assess and coach students
effectively and discreetly
Ability to work within and assist others in navigating through complex
systems
Excellent interpersonal and communication skills
Ability to plan, develop and execute events and various activities
Ability to review, evaluate and report on programming and activities
Proven ability to analyze and prepare budgets and report on financial
activities
Demonstrated ability and commitment to serving diverse students
Knowledge of Secwepemc, Chilcotin and Carrier cultures
WORKING CONDITIONS
Regular contact with students with a variety of disabilities, including
dealing with challenging or difficult personalities
Hours of work include evenings and early mornings, and some weekends in
order to meet schedules of student population
Some off-campus travel may be required
General office conditions
Siting at a desk or computer for extended periods of time
Ability to lift weights up to 10 kg
The salary for the above position is determined by the Collective Agreement
with the Canadian Union of Public Employees, Local 4879, as it presently
exists.
Pay Band
$33.51 - $37.23 ( CUPE Grade 10 (90% - 100%) )
Salary rate
Please Note: This position may be subject to a 90% salary for the first 560
hours of employment.
Location
Williams Lake, BC CA (Primary)
# of Hires Needed
1
Organizational Unit
Thompson Rivers University -> Williams Lake Campus -> Enrolment and Student
Services, Williams Lake
Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with
a focus on fostering diversity of thought within our community. We welcome
those who would contribute to the further diversification of our staff, our
faculty and its scholarship including, but not limited to, women, Indigenous,
Black and People of Colour, persons with disabilities and persons of any
sexual orientation or gender identity. Please note that all qualified
candidates are encouraged to apply, however applications from Canadians and
permanent residents will be given priority.
NOTE: To learn more about Thompson Rivers University or living in Kamloops
or Williams Lake please visit our Careers website. External Candidates invited
to interview will be required to bring a copy of their transcripts to the
interview.
