CSU Careers CSU
SFSU INTERNAL APPLICANTS ONLY
Working Title
Lead Housing Operations Specialist
SF StateUniversity
San Francisco State is an Equal Opportunity Employer and does not discriminate
against persons on the basis of race, religion, color, ancestry, age,
disability, genetic information, gender, gender identity, gender expression,
marital status, medical condition, National origin, sex, sexual orientation,
covered veteran status, or any other protected status. Reasonable
accommodations will be provided for qualified applicants with disabilities who
self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's
policy prohibiting discrimination, and how to file an online report using the
procedures under Executive Order 1096 Revised. Inquiries can be directed to
the campus Title IX Coordinator and Discrimination, Harassment, and
Retaliation Administrator by calling (415) 338-2032 or emailing
[email protected].
San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of
any tobacco/plant-based substance is not permitted on any University
properties.
The person holding this position may be considered a "mandated reporter" under
the California Child Abuse and Neglect Reporting Act and is required to comply
with the requirements set forth in CSU Executive Order 1083 as a condition of
employment.
This position may be a "designated position" in the California State
University's Conflict of Interest Code. The successful candidate accepting
this position may be required to file Conflict of Interest forms subject to
the regulations of the Fair Political Practices Commission.
Department
Housing, Dining & Conference Services
Appointment Type
This is a one-year probationary appointment.
Time Base
Full-Time (1.0 FTE)
Work Schedule
Monday-Friday 8:00 AM-5:00 PM
Anticipated Hiring Range
$5,079.00-$6,315.00/monthly ($60,948.00–$75,780.00 annually)
Salary is commensurate with experience.
Position Summary
The Lead Housing Operations Specialist independently administers and
coordinates complex housing operations and residential licensing programs for
Employee & Family Housing. The position serves as the operational lead for the
Employee & Family Housing licensing function, providing advanced program
administration, operational leadership, strategic planning, and lead work
direction to support housing operations, occupancy management, resident
services, regulatory compliance, and continuous process improvement.
Working under the general supervision of the Associate Director for University
Housing, the incumbent exercises advanced judgment in interpreting housing
regulations, university policies, licensing agreements, and operational
procedures to ensure effective, compliant, and customer-focused housing
operations. The position develops and implements operational procedures,
monitors quality assurance and performance metrics, analyzes occupancy and
operational trends, and recommends innovative solutions that improve
efficiency, service delivery, and resident satisfaction.
The Lead Housing Operations Specialist collaborates extensively with campus
departments, residents, leadership, and external partners to ensure seamless
housing operations, support strategic departmental initiatives, coordinate
emergency response activities, and promote operational excellence. As the
department's subject matter expert for housing operations and residential
licensing, the position provides leadership in policy implementation, staff
development, technology enhancements, and continuous improvement initiatives
that advance the mission and strategic goals of HDCS.
Position Information
Housing Operations Leadership & Program Administration
Independently administer and coordinate complex housing operations for
Employee & Family Housing.
Lead daily housing operations and coordinate cross-functional workflows
supporting resident services, resident account administration, and
operational continuity.
Develop, implement, and continuously improve housing operational
procedures, workflows, and service standards.
Analyze housing operations, occupancy trends, workflow efficiency,
resident satisfaction, and service delivery to identify operational
improvements.
Develop recommendations supporting strategic occupancy planning, housing
utilization, and operational effectiveness.
Represent Employee & Family Housing on university committees, cross-
functional workgroups, and special projects.
Coordinate operational responses during emergencies, housing crises,
evacuations, and other critical incidents.
Serve as the departmental subject matter expert regarding licensing
operations, housing policies, and operational best practices.
Lead Work Direction, Training & Quality Assurance
Provide lead work direction to administrative staff, and student
employees.
Assign work priorities, coordinate workflow, monitor work progress,
quality, and completion, and ensure timely completion of operational
responsibilities.
Develop standardized operating procedures and quality assurance standards
for licensing transactions and resident records.
Review housing transactions, resident files, licensing agreements, and
operational processes to ensure consistency, accuracy, compliance, and
customer service excellence.
Design, coordinate, and facilitate onboarding, cross-training, and
continuing education for staff.
Assist management with recruitment, onboarding, and operational planning.
Licensing Administration & Occupancy Management
Oversee residential licensing and occupancy administration, including
application review, waitlist management, licensing documentation,
occupancy assignments, transfers, renewals, move-in/move-out coordination,
exceptions, and vacancy management.
Review and resolve complex licensing transactions within established
policies and procedures.
Resolve escalated resident concerns, occupancy disputes, eligibility
issues, and licensing exceptions.
Coordinate resident communications regarding licensing policies, occupancy
changes, and operational procedures.
Monitor occupancy levels, turnover trends, renewal rates, and housing
demand.
Develop resident retention strategies that improve occupancy and customer
satisfaction.
Collaborate with Facilities to coordinate unit turnover schedules and
maximize occupancy.
Strategic Planning, Compliance & Financial Stewardship
Interpret and apply federal, state, and local housing regulations, Fair
Housing laws, ADA requirements, landlord-tenant regulations, licensing
agreements, and CSU policies.
Recommend revisions to departmental policies, operational procedures, and
business practices.
Monitor compliance through operational audits, quality reviews, and
documentation standards.
Develop and monitor operational performance indicators including occupancy
rates, licensing timelines, transaction accuracy, customer service
metrics, and workflow efficiency.
Prepare executive reports, dashboards, and operational analyses supporting
leadership decision-making.
Collaborate with Financial Services regarding occupancy revenue, billing,
refunds, receivables, and financial reconciliation.
Identify operational efficiencies supporting revenue optimization and
responsible resource management.
Coordinate with Risk Management, Public Safety, Facilities, and university
leadership regarding operational issues.
Technology, Innovation & Continuous Improvement
Serve as departmental subject matter expert for housing management systems
and licensing technologies.
Participate in system implementation, testing, upgrades, and workflow
improvements.
Recommend technology enhancements supporting operational efficiency and
improved customer service.
Lead continuous improvement initiatives utilizing data analysis and
operational assessment methodologies.
Other Duties as Assigned
Minimum Qualifications
In addition to Housing Operations Professional II knowledge and skill
requirements, work assignments typically require:
Thorough and advanced knowledge and understanding of housing operations in
order to build and maintain sound policies, processes, and procedures in
order to provide excellent services to a diverse campus community.
Demonstrated competence in independently applying advanced judgment to
resolve difficult and complex problems and issues.
Thorough and advanced knowledge and skill in applying and interpreting
applicable regulations, standards, and guidelines. Ability to make
recommendations for changes based on interpretations and principles of
professional practices
Advanced analytical and organizational skills to organize, prioritize, and
oversee housing operations, and successfully complete special projects
within time and budget constraints.
Advanced communication and interpersonal skills, including political
acumen to build partnerships and communicate effectively across all
employee groups (e.g. faculty, campus and system leadership,
administrative staff) in a diverse environment. Ability to effectively
present ideas and training.
Advanced knowledge of higher education housing operations and management
current best practices.
Experience and Education:
Equivalent to a bachelor's degree in a related field and four years of
relevant experience. Additional experience which demonstrates acquired and
successfully applied knowledge and abilities shown above may be substituted
for the required education on a year-for-year basis. An advanced degree in a
related field may be substituted for the required experience on a year-for-
year basis
Preferred Qualifications:
Master's degree in higher education, public administration, business
administration, housing administration, or a related field.
Five or more years of progressively responsible experience in university
housing, employee and family housing, multifamily housing, affordable
housing, or property management.
Experience providing lead work direction and training to administrative
support staff or student employees.
Experience with occupancy forecasting, housing analytics, licensing
administration, and strategic occupancy planning.
Experience developing operational procedures, quality-assurance standards,
and process improvements.
Experience interpreting and applying applicable housing regulations, Fair
Housing requirements, accessibility requirements, university policies, and
licensing agreements.
Experience using housing-management systems such as StarRez, OneSite, or a
comparable system, as well as reporting tools such as Excel, Power BI, or
Tableau.
Experience coordinating emergency housing operations and cross-functional
projects.
Relevant Fair Housing, property-management, process-improvement, or
project-management certification.
Required License/Certification
Valid California's Driver's License
Ability to obtain authorization to drive on State Business
Environmental/Physical/Special
This position is designated as fully on-site. The incumbent is required to
perform all assigned duties in person and throughout the housing
community. Remote or telecommuting work is not available for this position
due to the operational and resident service requirements of the role.
Position may require evening, weekend, holiday, and emergency response
assignments.
Must be available to respond to operational emergencies and carry a
department-issued mobile phone.
Frequent interaction with residents, faculty, staff, visitors,
contractors, and external agencies.
Requires walking throughout housing communities, climbing stairs, and
occasional lifting of materials up to 25 pounds.
Work is performed in both office and residential community environments.
May require travel between campus housing locations and participation in
emergency operations.
Pre-Employment Requirements:
This position requires the successful completion of a background check.
Eligibility to Work
Applicants must be able to provide proof of US Citizenship or authorization to
work in the United States, within three business days from their date of hire.
Benefits
Threaded through our Total Compensation package is a commitment to Bridging
Life's Transitions. SF State is committed to providing our employees with a
comprehensive program that rewards efforts that are appreciated by your
colleagues, students and the customers we serve.
We offer a competitive compensation package that includes Medical, Dental,
Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability
Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee
Waiver program, all geared towards the University's commitment to attract,
motivate and retain our employee.
CSUEU Position (For CSUEU Positions Only)
Eligible and qualified on-campus applicants, currently in bargaining units 2,
5, 7, and 9 are given hiring preference.
Additional Information
SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.
(i.e. H1-B VISAS).
Thank you for your interest in employment with California State University
(CSU). CSU is a state entity whose business operations reside within the
State of California. Because of this, CSU prohibits hiring employees to
perform CSU-related work outside of California with very limited exception.
While this position may be eligible for occasional telework, all work is
expected to be performed in the state of California, and this position is
assigned to on-campus operations.
CSU strongly encourages faculty, staff, and students who are accessing campus
facilities to be immunized against COVID-19. The systemwide policy can be
found at https: // calstate.policystat.com/policy/9779821/latest/.
The Human Resources office is open Mondays through Fridays from 8 a.m. to 5
p.m., and can be reached at (415) 338-1872.
Please note that this position, position requirements, application deadline
and/or any other component of this position is subject to change or
cancellation at any time
SFSU INTERNAL APPLICANTS ONLY
