About the role
ISS - Corporate Information Systems Location: Bailrigg, Lancaster, UK Salary: £45,585 to £54,395 Closing Date: Sunday 15 September 2024 Interview Date: Monday 23 September 2024 Reference: 1060-24
The Opportunity
We are looking for an experienced ITSM professional to review and drive forward improvements with processes associated with the delivery of our digital services. Based in the IT Service Management team the role holder will work closely with the Service Desk and with Service Delivery teams across Information Systems Services. As well as identifying and progressing potential service improvements, the role holder will help to oversee the transition of new services to delivery teams.
The successful candidate will have significant experience of managing Service Desk activities, of analysing and reporting on service management data, and of working with service delivery teams across a large and complex organisation in order to make tangible changes to improve the customer experience.
Major Duties:
If interested, apply now ITSM Process Improvement ManagerLancaster, LancashireHarvey Nash UK
Further details:
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
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How to apply
Read the full posting, then apply through the employer's own site. Applications are handled by the institution, not by AcademicGates.