☰

IT Technician

University of Cambridge
United Kingdom
November 10, 2024
Contact:N/A
Offerd Salary:£29,605-£33,966
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Apply now Add to favorites Complain this post Share this post
IT Technician

The Faculty:

The Faculty of Mathematics comprises two closely-linked departments; the Department of Applied Mathematics and Theoretical Physics (DAMTP) and the Department of Pure Mathematics and Mathematical Statistics (DPMMS). Together, the Departments have 97 academic staff, more than 125 contract research staff and just under 90 Professional Services staff. The Faculty is housed at the Centre for Mathematical Sciences on Wilberforce Road, a purpose- built site designed to create a collaborative working environment with both indoor and outdoor workspaces. The site has its own café and is about 20 minutes' walk from either Madingley Road Park and Ride or the city centre.

The Team:

The IT Team develops, operates and maintains services including internet connectivity, email, printing, software, over 500 managed desktops (Linux and Windows), bespoke software applications (including software to support mathematics examinations), user helpdesk services, AV systems and support, Wi-Fi, storage, specialist scientific computing support and website management.

The Role:

The Faculty of Mathematics is seeking to appoint an IT Technician to provide IT support services to the Faculty.

  • Provide customer service support, acting as a routine contact for requests for support and responding to a range of service requests.

  • Provide first line investigation, aid diagnosis and support others to promptly track, monitor, report, resolve or escalate issues.

  • Investigate problems in systems, processes and services and assist with the implementation of agreed remedies and preventative measures.

  • Install or remove hardware and/or software using standard installation procedures and tools.

  • Conduct tests and report malfunctions, documenting results in accordance with agreed procedures, as well as gathering data and supporting investigations of problems and faults relating to the installation of hardware and /or software.

  • Report issues with applications, carry out agreed application maintenance tasks and record data to support investigation and resolution of network problems.

  • Support the induction of staff members to new IT tools and services as required.

    • About you:

    The ideal candidate will join us with:

  • experience working in IT or a customer-facing role
  • ability to communicate effectively orally and in writing
  • ability to manage and prioritise your own tasks
  • confidence and tact in dealing with people at all levels
  • ability to work on your own initiative and within a team
  • ability to follow processes and procedures
  • demonstrable experience of working in a Windows environment
  • at least two of the following - basic knowledge of IT networking; windows system administration; writing user facing documentation; supporting people in an academic environment; experience of troubleshooting PC hardware
  • ability to respond to requests for support via email, virtual meetings, over the phone and in person
  • excellent trouble shooting skills
  • open attitude to learning and supporting new technologies and embracing change.

    • We encourage our team to develop relevant skills through training in agreement with the line manager.

    If you would to informally discuss this role, please contact Deborah Finucane, Helpdesk Manager in the Faculty of Mathematics - [email protected]

    We welcome applications from individuals who wish to be considered for part- time working or other flexible working arrangements.

    The post is offered on a permanent basis.

    Applications from experienced staff already working within the University of Cambridge who would be interested in taking up this role on a secondment basis are welcomed.

    Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

    On the online application form you should explain the reasons for your application and how your knowledge, skills and experience match the requirements of the role.

    The full contact details for two referees, one of which should be your current or most recent line manager (including email address), should be included.

    For queries regarding the application process, please email [email protected]

    Please quote reference LF43797 on your application and in any correspondence about this vacancy.

    The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. We particularly welcome applications from women and /or candidates from a BAME background for this vacancy as they are currently under-represented at this level in our Department.

    The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

    The University is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.

    Further information
  • Further Information
    • Department/Location

    Department of Pure Mathematics and Mathematical Statistics

    Salary

    £29,605-£33,966

    Reference

    LF43797

    Category

    Assistant staff

    Published

    28 October 2024

    Closing date

    10 November 2024

    From this employer

    Recent blogs

    Recent news

    This site uses cookies to deliver our services and to show you relevant ads and job listings. By using our site, you acknowledge that you have read and understand our Privacy Policy, and our Terms and Conditions. Your use of AcademicGates’s Products and Services, is subject to these policies and terms.
    If you do not use the cookie, some functions may not work properly.

    OK Close