IT Technician / Senior IT Assistant for the Systems Team

Hong Kong University
February 28, 2025
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Offerd Salary:Negotiation
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Contract Type:fixed-term full-time
Working Time:Full time
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IT Technician / Senior IT Assistant for the Systems Team

The University of Hong Kong

Apply now Ref.: 531146 Work type: Full-time Department: Information Technology Services (40000) Categories: Executive / Technical / Support Hong Kong

IT Technician / Senior IT Assistant for the Systems Team in the Information Technology Services (Ref.: 531146)

ITS provides central IT services to support the University's teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. We are seeking high caliber candidates to support different IT services and new developments. Information about ITS can be obtained at https: // www. its.hku.hk/.

The Role

  • Maintain the central IT infrastructure, especially Microsoft-related systems, endpoint management, Microsoft Endpoint Configuration Manager, Intune, Microsoft 365, and middleware to provide support to University's applications and services;
  • Liaise with and manage systems vendors/suppliers on major services; enhance or introduce new services to address users' needs and support the system platforms of business applications with close liaison with application teams/owners;
  • Take ownership of the assigned system service support and operations;
  • Provide support to Service Desk on systems and related services; and perform other duties as assigned;
  • Qualifications and Qualities

    Applicants are preferred to possess a degree in IT or a related discipline. They should have excellent analytical, problem-solving and communication skills; a good command of written and spoken English and Chinese; good knowledge of IT services and applications; and good organizational and interpersonal skills. They should be self-motivated, attentive to details, and multi-task oriented.

    Applicants should have relevant experience in at least one of the following areas:

  • Administration of Windows Server OS, application server/infrastructure & maintaining network, system and application infrastructure and security;
  • Administration of Microsoft 365 collaboration tools such as SharePoint Online and Azure Information Protection;
  • Microsoft Teams or Power Platform; and
  • Knowledge on follow-you-print technology and solution, or Virtual Desktop Infrastructure (VDI) such as VMware/Omnissa Horizon and Azure virtual desktop would be an advantage.
  • Applicants with less experience may be considered for an appointment as Senior IT Assistant.

    What We Offer

    The appointment will be made on a fixed-term full-time contract for 2 years, to commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary. Other benefits include annual leave and medical benefits.

    How to Apply

    The University only accepts online application for the above post. Applicants should apply online at the University's Careers site (https: // jobs.hku.hk) and upload an up-to-date CV. Review of applications will start as soon as possible and continue until February 28, 2025 , or until the post is filled, whichever is earlier.

    The University is an equal opportunities employer and is committed to equality, ethics, inclusivity, diversity and transparency

    Advertised: Jan 28, 2025 (HK Time) Applications close: Feb 28, 2025 (HK Time)

    Apply now

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