IT Technician in the Learning Environment Services Team

Hong Kong University
July 31, 2024
Offerd Salary:Negotiation
Working address:N/A
Contract Type:fixed-term full-time
Working Time:Full time
Working type:N/A
Ref info:N/A
IT Technician in the Learning Environment Services Team

The University of Hong Kong

Apply now Ref.: 526918 Work type: Full-time Department: Information Technology Services (40000) Categories: Executive / Technical / Support Hong Kong

IT Technician in the Learning Environment Services Team in the Information Technology Services (ITS) (Ref.:526918)

Information Technology Services provides central IT services to support the University's teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at https: // www.

We are seeking high caliber candidates to join us providing quality technical assistance on the Learning Environment Services for the University community.

The Role

  • Offer technical assistance in supporting centrally timetabled classrooms
  • Maintain and resolve issues related to classroom equipment (both audio- visual and IT)
  • Provide general classroom support including hotline services
  • Work on shift, during weekends, and on public holidays occasionally
  • Qualifications and Qualities

  • A diploma or above in Information Technology/Engineering/Multi- Media/Theatre and Entertainment Arts or related discipline
  • At least 3 years relevant post-qualification experiences in audio-visual fields
  • A good command of written and spoken English and Chinese
  • Strong communication, customer service, analytical and problem-solving skills
  • Self-motivated and a good team player
  • Preferably with some of the following experience/knowledge/qualifications:

  • Setting up, maintaining and troubleshooting audio-visual equipment and system (including signal issues, connectivity problems, and optimization of system performance)

  • Familiarity with audiovisual equipment, audio mixing boards, amplifiers, and audio - signal processing equipment
  • PC (including Virtual PC) configuration, management and support
  • Certification on ITIL, CTS and relevant experience in project management.
  • Applicants who have responded to the previous advertisement (Ref.: 524381) need not re-apply.

    What We Offer

    The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.

    How to Apply

    The University only accepts online application for the above post. Applicants should apply online at the University's careers site (https: // and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until July 31, 2024 , or until the post is filled, whichever is earlier.

    The University is an equal opportunities employer and is committed to equality, ethics, inclusivity, diversity and transparency

    Advertised: Jun 3, 2024 (HK Time) Applications close: Jul 31, 2024 (HK Time)

    Apply now

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