Job title IT Support Technician / Service Analyst
Department Digital, Data & Technology Group
Salary Starting from £26,038, rising to £29,659
Grade Grade 5
Contract Type Full Time, Open Ended
Placed on Monday 10 February 2025
Closing date Monday 24 February 2025
Interview date Friday 14 March 2025
Reference CH12258R
Applicant Visa Guidance Skilled Worker visa: guidance for applicants (bath.ac.uk)
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This is a great opportunity for you to develop your IT career, if you have a background in or a passion for technology, we'd love to hear from you.
You'd be joining our small, experienced standard support team in a 1st line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.
About the role
Working in Standard Support 1st Line/Service Desk Team:
This team provides initial triage and where appropriate 1st line fix of all tickets/support requests received by DDaT Service Desk.
As part of our small supportive team of 8 first line analysts, you will be supporting administrative, teaching, and learning activities across the university. Your key activities will include:
This role is offered on a full time (36.5 hours per week) permanent basis.
About you
You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:
For an informal discussion about this role, please contact Sherilyn Elmes, Principal Service Manager (Standard Support) on [email protected] or Tim Jones, Service Manager (1st Line Standard Support) or Tim Jones [email protected]
What we can offer you:
Find out more about our benefits.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.
Appendix
Terms of Employment
We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.