IT Support Analyst – LMS Computing – LMS 2406

MRC London Institute of Medical Sciences
June 01, 2024
Offerd Salary:£29,808 – £31,671
Working address:N/A
Contract Type:Permanent
Working Time:Full time
Working type:N/A
Ref info:N/A

IT Support Analyst

MRC Band 5

Salary: £29,808 – £31,671 plus London Allowances (£3,727 & £1,402) per annum

(Higher salary of £31,671 – £34,085 plus London Allowances (£3,727 & £1,402) per annum will be available for candidates with significant relevant experience)

Full time, permanent contract

London, UK

If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges.


You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL.

Key Technical Skills

  • 1st-2nd and some 3rd line IT support across the IT estate
  • Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email
  • Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment
  • Ability to coordinate repair of device hardware failures
  • Ability to set up and work with mobile devices
  • Support the team to deliver storage and backup solutions in line with application functionality
  • Understanding of High Performance Computing and compute cluster hardware
  • We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI.

    We are committed to advancing EDI and as “Disability Confident” employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives.

    This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK.

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