IT Student Assistant

Information Technology Services (ITS) has put together a program to give Student workers an opportunity to experience real-life IT Service Center scenarios. This program will give students the knowledge and experience of working in an IT Call Center. Upon completion, students will be able to market themselves in this IT area, as they will learn both technical and customer services skills and have many different experiences to share with a future employer. If you are looking for a part-time job that will provide you with exciting new challenges, opportunities for professional growth and development, and provide a great start to a career in Information Technology, then this program is for you! This program will give students the knowledge and experience of working in an IT Call Center or Computer Lab. This is a part-time position up to 20 hours per week while school is in session. Additional hours may be available during the summer and winter breaks. Starting hourly rate is $15.26/hour.

100The student hired in this position will be responsible for interpreting customer requests for assistance and provide appropriate solutions, or escalations to ITS technical teams, and instructions in the following areas: Technical Support Center – Assist UAA Faculty, Staff and Students in troubleshooting technical issues, communicating solutions/fixes and creating IT Tickets. Will also be deployed to provide Tier 1 support around campus for students, faculty and staff. Computer Lab Support – Assist in troubleshooting and providing customer support in the open computer labs throughout campus. ITS will provide training and mentoring these areas. Other administrative tasks may be assigned as needed.Essential

Knowledge, Skills, Abilities: ITS is looking for applicants who are excited to learn new technologies in the areas of computer consulting, desktop/laptop and audio/visual support and call center assistance. Applicants must have experience using software such as Windows 8/10, MS Office 2016/2019 (Word, Excel, PowerPoint and Access), and internet applications such as web browsers, Telnet/SSH, email and FTP. Familiarity with Computer and A/V Hardware and various cabling for computers and displays is desired. Experience troubleshooting technical problems, analyzing situations, and solving problems is required. Applicants must possess excellent communication, public relations, and customer service skills to include a strong command of the English language, both written and verbal with the ability to work in a diverse environment of students, faculty, and staff. Ability to interpret customer requests for assistance and provide appropriate solutions and instruction. Excellent teamwork skills are essential. Applicants must provide appropriate solutions and instruction and must be able to maintain a high level of confidentiality. Must have the ability to lift, maneuver and transport departmental equipment, restock printers and transport paper and supplies to another site.

Preferred Experience:

To be eligible for student employment, an applicant must: a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment; or b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and c. Have at least a 2.0 cumulative grade point average (GPA) or approval from the MAU Senior Student Services officer or his/her designee. d. Students enrolled in nontraditional programs of study will be considered eligible for student employment with the approval of the Senior Student Services officer. e. An applicant must provide evidence of enrollment as outlined above to substantiate employment eligibility.

Required Education or Training:

Qualifications that are preferred, but not required: Experience working in a computer lab, hardware/software department/company or a technology customer service organization. Experience with Mac OS X; basic programming knowledge of C, C++, PHP, Perl, Java, etc; MiniTAB, SPSS and/or AutoCAD. Experience troubleshooting, configuring and connecting A/V equipment a plus.

Salary Information:

This is a part-time position up to 20 hours per week while school is in session. Additional hours may be available during the summer and winter breaks. Starting hourly rate is $15.26/hr.

Special Instructions to Applicants:

Please attach a resume and cover letter with your application.

This is a pooled position. Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www. alaska.edu/nondiscrimination

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Jeramy Galster, UAA IT Services Department, at [email protected].

Advertised: 26 Jul 2023 Alaskan Daylight Time Applications close: 28 Jun 2024 Alaskan Daylight Time

Apply now