Application Restrictions
Open to both Internal and external
Job Type
Support Staff (CUPE)
Posting In effect from
22/3/2024
Closing Application Date
9/4/2024
Closing date for internal CUPE applicants
9/4/2024
Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.
Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.
Full/Part Time
Full Time
Support Type
Auxiliary (Over 4 Months)
Anticipated Start Date
15/4/2024
Position End Date (If Applicable)
28/2/2026
The Hours of work are subject to change depending upon departmental requirements
Schedule
Varied
Schedule Description
A 7hr shift between 8am-6pm M-F
DUTIES
Reporting to the Supervisor/Lead, IT Service Desk, this position is IT Services single point of contact for students, staff and faculty that require IT support. The primary modes of contact are by telephone, email and face-to- face. As the first point of contact, IT Service Desk Analysts often recognize when a major IT issue has occurred and escalate those concerns to management.
MAJOR DUTIES & RESPONSIBILITIES
REPORTS TO Manager, IT Client Services
QUALIFICATIONS
EDUCATION
EXPERIENCE Two years direct experience including:
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
WORKING CONDITIONS
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.
Pay Band
$29.79 - $33.10 ( CUPE Grade 08 (90% - 100%) )
Salary rate
Please Note: This position may be subject to a 90% salary for the first 560 hours of employment.
Location
Kamloops, BC CA (Primary)
# of Hires Needed
1
Organizational Unit
Thompson Rivers University -> Information Technology Services -> IT Client Services
Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.
NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.