IT Officer - 1st Line

University of Oxford
May 15, 2024
Offerd Salary:£28,759 - £33,966
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
IT Officer - 1st Line

Saïd Business School, Park End Street, Oxford and Egrove Park, Kennington

Grade 5: £28,759 - £33,966 per annum

Permanent, full time

We are a leading educational institution committed to providing an exceptional learning environment for our students, faculty and staff. Our IT Service Desk Team plays a pivotal role in ensuring seamless technical support and service delivery to our diverse community. As an IT Officer (1st Line Support), you will be an integral part of our IT Service Desk Team, providing on-site technical assistance to our staff, faculty, students, participants and visitors. You will act as a customer champion, offering specialist advice and support on IT-related issues, and delivering the best possible service with a sincere willingness to help. This role encompasses providing 1st line technical assistance across PCs, networking and hardware, as well as assisting with project work to achieve team objectives.

Key responsibilities:

  • Provide 1st line support on all IT and communications issues to the School's IT customers via various communication channels.
  • Work within the ITIL framework, ensuring compliance with all policies, processes and procedures.
  • Provide desk-side, telephone and remote support, troubleshooting problems and answering queries.
  • Work on a rota basis covering shifts Monday to Friday between 8 am and 6 pm, including Bank Holidays when required.
  • Assist with new hardware and software installation/configuration/upgrades.
  • You should have prior experience in 1st Line IT Support and proficient customer service skills. Additionally, you should have technical expertise in Microsoft Windows OS, Mac OS and Microsoft Office 365, along with Active Directory User and Computer administration.

    You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https: // www.

    Further information on this role can be found in the job description.

    The Saïd Business School offers very generous benefits, some of which are:

  • Generous holiday allowance of 38 days including bank holidays
  • Membership of the Oxford staff pension scheme
  • Discounted bus travel
  • Subsidised onsite catering
  • Cycle loan scheme
  • Plus, many other University benefits
  • All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

    For further guidance and support, please visit https: // www.

    The closing date for applications is 15 May 2024 at 12.00 noon.

    Contact Person : Kateryna Tolok Vacancy ID : 172800 Contact Phone : Closing Date & Time : 15-May-2024 12:00 Pay Scale : STANDARD GRADE 5 Contact Email : [email protected] Salary (£) : £28,759 - £33,966 per annum

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